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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 06 8:41 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

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Subject: Purchase Problem

Sea80 opened this issue on Apr 03, 2020 · 3 posts
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Sea80 ( ) posted Fri, 03 April 2020 at 2:11 PM · edited Wed, 27 November 2024 at 8:52 AM

My son used his card to purchase an item for me in your store,he did so by logging into my account and going through with the purchase as normal. It said the transaction could not be completed however, when he check his bank account today, the funds were taken from his account, yet the item is still in my cart. The item is Blumi by Nursoda and the price is on sale for $5.60, with exchange rates, since I'm in Canada, $8.19 was taken from his account. I do still want the item and at the price currently listed, stated above. If this can not be done, he wants the funds returned to him. Can you please correct this problem. I also sent off an email I stumbled across for the store. Had trouble finding a way to contact someone about this. Thank You Sea80/CalieVee

Brittany ( ) posted Fri, 03 April 2020 at 3:22 PM

Hi,

Please check your email.

Sea80 ( ) posted Fri, 03 April 2020 at 3:39 PM

Just did and thank you

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