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MarketPlace Customers F.A.Q (Last Updated: 2024 Sep 19 9:13 am)

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To reach our Marketplace staff, please open a support ticket at
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Subject: Problem with store purchase

Cromwell1 opened this issue on May 15, 2001 · 5 posts
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Cromwell1 ( ) posted Tue, 15 May 2001 at 10:58 AM · edited Thu, 01 August 2024 at 10:21 PM

I have just sent a second email to you guys since I did not hear anything back on the first one. I am posting this here as well since hopefully someone will see this and I can get this resolved... I have a problem...I went to purchase wyrmmaster's Voluptious Vicki and when I purchased it, the browser messed up on me. I had to go back and resubmit since from all indications it didn't go through. I even checked my past purchases to make sure. After I resubmitted, it now has me purchasing it twice. I need to have the second order cancelled and my card credited. Thanks in advance.

vette ( ) posted Tue, 15 May 2001 at 11:43 AM

Yes, I received your email last night but could not respond. Still having email problems. I will credit your account both on Renderosity and your credit card for the duplicate purchase. Were you able to download the product? yvette

vette ( ) posted Tue, 15 May 2001 at 11:51 AM

Both areas have been credited. Let me know if you need anything else. yvette

Cromwell1 ( ) posted Tue, 15 May 2001 at 12:24 PM

Thanks...yeah, I was able to download it...even have my first pic posted of my work with her...=) Thanks again!

vette ( ) posted Tue, 15 May 2001 at 1:06 PM

You are more than welcome, enjoy :)

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