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MarketPlace Customers F.A.Q (Last Updated: 2024 Dec 23 6:00 am)

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Subject: Oh oh

anniemation opened this issue on Mar 09, 2021 · 3 posts
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anniemation ( ) posted Tue, 09 March 2021 at 12:43 PM · edited Tue, 03 December 2024 at 4:37 PM

I tried to purchase a product and there was a credit card error at the top. So I check the info and tried it again, same error. So I paid with Paypal. Now I see the two credit card purchases did go through.

Order number: 113630523

Only shows up once

But this is what my bank is showing:

Expand 03/09/21 PURCHASE PAYPAL *BOND 4029357733 TN CARD5933 $4.80 Expand 03/09/21 PURCHASE RENDEROSITY 6153337775 TN CARD5933 $4.80 Expand 03/09/21 PURCHASE RENDEROSITY 6153337775 TN CARD5933 $4.80

jennblake ( ) posted Tue, 09 March 2021 at 12:58 PM

When you get an error trying to use a credit card on an order, the attempted purchase puts a HOLD on the funds to be used if the order processes. When it does not....those holds are just in a pending status and will drop off your card automatically in 3 - 5 business days. As there was no order processed..there is no way to capture or process a payment. 😄

anniemation ( ) posted Tue, 09 March 2021 at 1:01 PM

Thank you!

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