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Renderosity Forums / MarketPlace Customers



Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 06 8:41 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.



Subject: Problem/ question contacting Marketplace


leather-guy ( ) posted Sat, 27 March 2021 at 5:59 PM · edited Sun, 22 December 2024 at 10:40 PM

I have a problem with making a transaction in/on the Marketplace earlier this month. I tried leaving a voice message on the contact us phone number. No response. Then I tried filling out a contact us email. No response. Then I tried leaving message again on contact us phone number. No response. Are those no longer valid methods of contacting?
I believe it was around 3/1/2021 when the problem occurred. I was trying to take advantage of the 50% off wishlist sale, when the website crashed for me. When I was finally able to get back on, the sale prices were no longer valid. Disappointed. There was about $300 worth of items at the sale prices. With no income currently (due to shutdown of all the conventions and festivals I normally sell at), such a savings is a major major thing for me currently. In my purchase history are over 2500 items I've purchased from the Marketplace since 2002, so I'm verifiably a regular customer. I did a cut-and-paste of all the items and prices in my shopping cart shortly before the crash (something I always do just before making an online purchase as a habit), so I can provide a list of the items involved. I was hoping that there might be a way to get the special prices still. How do I get a hold of someone who might possibly help me? Jerry Brawner leather-guy


jennblake ( ) posted Sun, 28 March 2021 at 1:12 PM

I'm sorry you had trouble with your order. After a sale is over there is no way to adjust the prices in the cart.

We are running two days of catch-up sales the last two days of this month. very likely the vendors and items you wanted will be back on sale on those days. Watch for those. 😄


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