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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2025 Feb 13 7:07 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Being denied access to Prime forum

yojoza opened this issue on Nov 26, 2021 · 3 posts
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yojoza ( ) posted Fri, 26 November 2021 at 5:32 AM · edited Tue, 21 January 2025 at 2:26 PM

I just purchased a Prime Membership. So why am I being denied access to the Renderosity Prime forum?

I keep getting the message "Sorry! Only BCS Club Member can participate in this forum."

I double-checked my account details. The Prime Flash sales are working too. So clearly the system acknowledges that I'm a Prime member.


ShaniaB ( ) posted Fri, 26 November 2021 at 2:45 PM

Hi yojoza!

We've gone in and fixed this issue for you. Please try this again and let us know if it still doesn't work for you. Everything should work as it should now.

Thank you for writing and letting us know!


Kind Regards,

ShaniaB.


yojoza ( ) posted Sat, 27 November 2021 at 7:19 AM

All good. Thanks!

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