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MarketPlace Customers F.A.Q (Last Updated: 2024 Sep 18 8:42 am)

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Subject: Re: Duplicate Purchase Refund Request

Borgtrekker12 opened this issue on Dec 03, 2021 · 3 posts
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Borgtrekker12 ( ) posted Fri, 03 December 2021 at 9:53 PM · edited Wed, 18 September 2024 at 11:53 AM

Hi, for some reason I was able to purchase the following product 2x on the following orders,

Product: Belladonna for G8-8.1 Females

1st purchase# 113751775  dated 11/30/21 for $9.47

2nd purchase# 113752726  dated 12/1/21 for $9.47

Will you please refund or credit my account for $9.47 from the 2nd purchase? 

Also how is we can purchase content multiple times?

Many thanks.

Wade

ShaniaB ( ) posted Mon, 06 December 2021 at 9:51 AM

Hi Wade!

I've placed a credit on your account for $9.47. You should not be able to purchase the same product more than once. You can however place an order as a gift on the same product and gift it to someone else.

Please let me know if you ever run into a double purchase again. Thanks for letting us know!


Kind Regards,

ShaniaB.


jennblake ( ) posted Mon, 06 December 2021 at 10:51 AM

The only way you can purchase an item twice, is if it was in a bundle the first time it was ordered. The system allows you to buy items in a bundle again. 

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