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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 06 8:41 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Username still not processed 13 days after purchase. Email not answered.

Rosseliani opened this issue on Jan 11, 2022 · 3 posts
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Rosseliani ( ) posted Tue, 11 January 2022 at 12:44 PM · edited Thu, 09 January 2025 at 8:19 PM

Dear Renderosity customer support,

All is in the title. I sent you a mail 5 days ago, still not answered.

What happens? Did I make something wrong? Sorry for my bad english, I speak french.


jennblake ( ) posted Tue, 11 January 2022 at 12:54 PM

Hi.

We have not received an email from you. Maybe it was blocked in spam. I will check the username product and get that completed for you. At that point we will send you an email letting you know it has been completed. 

Sorry for the delay!

Rosseliani ( ) posted Tue, 11 January 2022 at 1:49 PM

Thank you very much Jenn! Take care!

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