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MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 27 1:22 pm)

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To reach our Marketplace staff, please open a support ticket at
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Subject: Order#: 113863207 - Can't access paid purchase after an hour

ringer33609 opened this issue on Aug 10, 2022 · 3 posts
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ringer33609 ( ) posted Wed, 10 August 2022 at 7:43 PM · edited Mon, 27 January 2025 at 3:59 PM

On all previous purchases, I was able to down load the product within a minute of payment. It's been an hour and I still can't access what I bought.

What's up with this?

jennblake ( ) posted Thu, 11 August 2022 at 10:21 AM

Hi.

I am seeing the order is marked as paid and been downloaded. If you any further help please let me know. 😄

jennblake ( ) posted Thu, 11 August 2022 at 10:23 AM

I see you purchased Poser 11..if you go HERE and enter the serial number you have on that order you can access the downloads/installers for your software. 

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