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Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 20 10:28 am)

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Subject: messed up gift coupon

mr_red opened this issue on Feb 24, 2023 · 5 posts
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mr_red ( ) posted Fri, 24 February 2023 at 4:21 PM · edited Wed, 13 November 2024 at 2:17 AM

I just tried to cash in my gift points via a gift coupon. however the credit did not get taken off and i had a pending payment waiting on my paypal. I thought it was my fault somehow so tried again and  now i have the same product twice with payment pending and unuse gift coupon. how do i cancle all this and use the gift coupon? 

ShaniaB ( ) posted Sat, 25 February 2023 at 4:09 PM

Hello mr_red,

I've deleted those orders for you. When you go to make your purchase, please be sure to click on the blue " [ + ]  " button to apply your gift certificate to your order.

Also be sure to check that you have PayPal selected after you apply your gift certificate. 

If you still aren't able to make your purchase, please let me know and we'll figure out how to get you your items. 

ShaniaB.


jennblake ( ) posted Sat, 25 February 2023 at 4:15 PM

One more note. You may see the amount is not showing correctly after the order is placed. We are currently working on that. Once you click the Paypal button you will see the right amount to pay is shown. 😄

mr_red ( ) posted Sat, 25 February 2023 at 10:46 PM

Thanks. 

mr_red ( ) posted Sat, 25 February 2023 at 11:19 PM

All sorted and purchased thanks I now know where I went wrong and will try to rember that for next time. 

I had sent a email asking to sort all this out, but that wont be needed anymore thank you. 

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