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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 22 1:39 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Purchased Product Defective !!!

ravenfeeder opened this issue on Jun 27, 2001 · 4 posts
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ravenfeeder ( ) posted Wed, 27 June 2001 at 10:58 AM · edited Sun, 19 January 2025 at 2:38 AM

Yesterday, I purchased and downloaded a hair item from the Renderosity MarketPlace. When I attempted to use this item, it proved to be defective. Apparently, it was screwed up during the very long download. It appears to be 'buyer beware' in this situation, since I can find no way to complain about this. Does Renderosity not have anything like a customer service contact?

ClintH ( ) posted Wed, 27 June 2001 at 11:04 AM

Attached Link: http://www.renderosity.com/messages.ez?ForumID=12374

ravenfeeder, All products are tested by Renderosity before they enter the marketplace. We have very strict testing guidelines that we follow. There should never be a "defective Pproduct" in the marketplace. There is a on-line store customer support forum that you can use to notify us of any problems you encounter. You can also send an E-Mail to store@renderosity.com if you have problems. If you are having problems downloading the file it can be E-Mailed to you as long as your E-Mail account can accept large files. If not we can reset the download counter so you can attempt to download the product again. Clint Renderosity Administration

Clint Hawkins
MarketPlace Manager/Copyright Agent


All my life I've been over the top ... I don't know what I'm doing ... All I know is I don't wana stop!
(Zakk Wylde (2007))

ClintH ( ) posted Wed, 27 June 2001 at 11:05 AM

Ill move this thread to the On-Line Store Customer Support Forum... Clint

Clint Hawkins
MarketPlace Manager/Copyright Agent


All my life I've been over the top ... I don't know what I'm doing ... All I know is I don't wana stop!
(Zakk Wylde (2007))

vette ( ) posted Wed, 27 June 2001 at 3:25 PM

Yes, you can contact the store@renderosity.com. You can try downloading again. yvette

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