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MarketPlace Customers F.A.Q (Last Updated: 2025 Feb 01 1:59 am)

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Subject: failure hard

Chris opened this issue on Nov 03, 2001 · 4 posts
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Chris ( ) posted Sat, 03 November 2001 at 3:07 AM · edited Tue, 26 November 2024 at 10:31 AM

I just wanted to buy something from the store. I have done that many times but now I got a "Failure Hard" there. What happened? Chris

"It Is Useless To Resist!" - Darth Vader

JeniferC ( ) posted Sat, 03 November 2001 at 10:29 AM

Failure Hard means that the credit card was declined (we're not given the reasons) or that Renderosity won't except the purchase if one of the following items doesn't match the info for the card. expiration date Name Address Zip Please send me the first two & last four digits of your card, along with an approximate time you tried to purchase and I can check our records to see if I can tell what info it didn't like. However, if it's declined by the issuing card bank, we are not given those reasons which vary but can include card number typo, late payment, card has reached it's limit, or card has been turned in as stolen.

 

Chris ( ) posted Sun, 04 November 2001 at 5:47 AM

ok ... after checking the card I have tried it again. same error - failure hard - ther card number is correct, there is no late payment, the card hasnt reached its limit and its not turned in as stolen. all matches with the card ... date, name, adress, zip ... what can we do now? I hope you can help me with it. Thank Chris

"It Is Useless To Resist!" - Darth Vader

vette ( ) posted Mon, 05 November 2001 at 12:34 PM

Chris, If you haven't already please email store@renderosity.com with the first 2 and last 4 digits of your card and we can look it up. yvette

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