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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 12 9:34 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
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Subject: First and Last Purchase

JoPol opened this issue on Oct 04, 2003 · 6 posts
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JoPol ( ) posted Sat, 04 October 2003 at 1:02 PM · edited Sat, 10 August 2024 at 6:30 AM

See my two psts under Paid money but no downloads - In addition - it seems that this site does not care to respond in a timely manner Whenever system time is - so I have deleted all items from my wish list - I have no desire to pay for inattention - and if I ever recieve the merchandised for which YOU ALREADY HAVE THE MONEY FOR - it will be my last purchase from this site. I regret that - in that there are several artists whose work I wish to support - but will be unable to do so if this is the only outlet they have. JoPol

ClintH ( ) posted Sat, 04 October 2003 at 4:49 PM

Hi JoPol, I replied to your E-Mail...My response time was just over 5 hrs. Sorry for the delay. All future purchases are available for immediate downloading. Clint

Clint Hawkins
MarketPlace Manager/Copyright Agent


All my life I've been over the top ... I don't know what I'm doing ... All I know is I don't wana stop!
(Zakk Wylde (2007))

JoPol ( ) posted Sat, 04 October 2003 at 5:06 PM

Just left my purchases page - time at top was 1703 CST - Still no download buttons - what is the PROBLEM??????

ClintH ( ) posted Sat, 04 October 2003 at 5:18 PM

I reset them again... Let me know if still a problem. Clint

Clint Hawkins
MarketPlace Manager/Copyright Agent


All my life I've been over the top ... I don't know what I'm doing ... All I know is I don't wana stop!
(Zakk Wylde (2007))

JoPol ( ) posted Sat, 04 October 2003 at 5:51 PM

Ok - I have finally been able to download the items - whil;e I appreciate recieving them - I have not seen any type of response that addresses the main problems - and from reviewing other posts in this forum - it appears to be a continuing situation

ClintH ( ) posted Sat, 04 October 2003 at 9:59 PM

JoPol, Our policy for first time buyers is clearly stated on the checkout page. "Payment via credit or debit card: Digital items paid with a credit card will be immediately available for downloading, unless you are a brand new user here! If this is your first purchase on this site, an email will be sent to you with instructions on how to email us the (800) number on the back of your credit card. This step is done to protect you, the merchants, and ourselves from stolen credit cards being used to purchase items on this site. We appreciate your patience during this one time only process." Your future purchases will be available for immediate downloading. Thanks for shopping at the MarketPlace. Clint

Clint Hawkins
MarketPlace Manager/Copyright Agent


All my life I've been over the top ... I don't know what I'm doing ... All I know is I don't wana stop!
(Zakk Wylde (2007))

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