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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 12 9:34 pm)

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Subject: Unable to download most recent purchase

SkyRabbit opened this issue on Dec 22, 2003 · 7 posts
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SkyRabbit ( ) posted Mon, 22 December 2003 at 12:18 AM · edited Wed, 13 November 2024 at 11:05 AM

For some odd reason, my most recent Renderosity purchase has no download link. I can see the record of my purchase, but no accompanying download button.

VOID ( ) posted Mon, 22 December 2003 at 6:10 AM

Same problem here. I bought 4 products, 2 of them lost theyr download button and one of those has not been downloaded before. I have also experianced heavy problems with all of my browsers during download because of some "securedownload.ez" problem. Since I never had such a problem and since it occured with Internet Explorer, Netscape Navigator, Mozilla, Opera and Safari, I dont really think it is a browser problem. I would be very happy if I could get my last download and if such problems would not repeat themselves with future purchases.

StaceyG ( ) posted Mon, 22 December 2003 at 10:16 AM

Hi SkyRabbit and VOID, I have reset downloads for both of you. Please try your download(s) again. If you continue having problems, let us know Thank you, Stacey Renderosity Store

RockytopBT ( ) posted Mon, 22 December 2003 at 1:07 PM

Hi Stacey.....Same problem here...and no answers to e-mail RockytopBT

StaceyG ( ) posted Mon, 22 December 2003 at 1:16 PM

Hi, You're downloads have been set. What address did you send your emails to? I don't show receiving any from you at the store email address Sorry for the delay. Thank you, Stacey Renderosity Store

RockytopBT ( ) posted Mon, 22 December 2003 at 3:30 PM

The first was sent to: store@renderosity.com The second was sent to: ebot@renderosity.com Thank you for the help, Tom (RockytopBT)

VOID ( ) posted Tue, 23 December 2003 at 3:19 AM

Thanks for your help. Everythings smooth now. ^_^ Happy Hollydays!

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