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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 30 12:04 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Purchased, but nothing happened

tvining opened this issue on Jul 16, 2004 · 5 posts
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tvining ( ) posted Fri, 16 July 2004 at 5:49 PM · edited Fri, 31 January 2025 at 10:03 PM

I just purchased "Nerd 3d Walk Designer" for Victoria 3, but when I got to the final screen it said I bought it, and where it says "Download" is just blank. What should I do? (I'm on a Mac, os9)

JeniferC ( ) posted Fri, 16 July 2004 at 6:08 PM

Please check the "ebot" email receipt that explains first time buyers need to be verified before first order can be downloaded. Just a confirmation email store@renderosity.com with your three security digits (on signature line) and the issuing card company's toll-free number. Once we've verified the information, your items will be made available for download. This is a security feature that's only on first orders. All future orders will be available for immediate download. Thanks, Jenifer Keeling Renderosity Admin

 

Phlox ( ) posted Sat, 17 July 2004 at 5:00 AM

I have the same problem - but the payment was by Paypal - so surely this shouldn't need to be verified. I'm confused. :(

Phlox ( ) posted Sat, 17 July 2004 at 5:10 AM

Ok - I read the email and responded - hope I can get my files soon. :)

ClintH ( ) posted Sat, 17 July 2004 at 8:45 AM

Hi Phlox, I received your E-Mail and replied. Your purchase is now available for downloading. Thanks for shopping at the MarketPlace! Clint

Clint Hawkins
MarketPlace Manager/Copyright Agent


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