Sat, Nov 23, 6:29 PM CST

Renderosity Forums / MarketPlace Customers



Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 23 4:26 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.



Subject: Cant Make a Purchase due to Credit Card Input Error.


saf ( ) posted Sat, 25 September 2004 at 11:22 AM · edited Sat, 23 November 2024 at 4:42 PM

Hello, I input a wrong number on the credit card number and was told "We are unable to process your order. Please contact our office at 1-866-220-2949 for further assistance. Thank you. Renderosity Store Staff". As no one is available at the office till Monday how dow I proceed. My account username is SAF. Regards, Shaun.


ClintH ( ) posted Sat, 25 September 2004 at 11:28 AM

Hi Shaun, I've reset your card on our system. You can try your purchase again. Clint

Clint Hawkins
MarketPlace Manager/Copyright Agent



All my life I've been over the top ... I don't know what I'm doing ... All I know is I don't wana stop!
(Zakk Wylde (2007))



saf ( ) posted Sat, 25 September 2004 at 11:48 AM

Hello Clint, Many thanks for that, much appreciated. Triple checked number this time and it went through okay. Again thanks for the quick responce. Kind regards, Shaun. :)


ClintH ( ) posted Sat, 25 September 2004 at 2:37 PM

Hi Shaun, Your very welcome. Clint

Clint Hawkins
MarketPlace Manager/Copyright Agent



All my life I've been over the top ... I don't know what I'm doing ... All I know is I don't wana stop!
(Zakk Wylde (2007))



estherau ( ) posted Sun, 26 September 2004 at 5:44 AM

Ooh me too, me too. I tried to go to checkout and there was some kind of error message. I tried a couple of times, and when it didn't work I thought well maybe my mastercard is maxed out, so then I tried a different card, and maybe I put the wrong number in because that didn't work either, but when I went to try it again I got this message:- We are unable to process your order. Please contact our office at 1-866-220-2949 for further assistance. Thank you. Renderosity Store Staff So I tried logging off and logging on but it still doesn't work. I have a 10% discount coupon that expires tomorrow and I want to buy the things before it expires. "this coupon expires 09/26/04 at 11:59pm system time (CST)" I think that's your tomorrow. It's today here in australia. Love esther

MY ONLINE COMIC IS NOW LIVE

I aim to update it about once a month.  Oh, and it's free!


ClintH ( ) posted Sun, 26 September 2004 at 8:22 AM

Hi estherau, Your card has been reset. If you continue to have problems please let me know. Clint

Clint Hawkins
MarketPlace Manager/Copyright Agent



All my life I've been over the top ... I don't know what I'm doing ... All I know is I don't wana stop!
(Zakk Wylde (2007))



smallspace ( ) posted Sun, 26 September 2004 at 11:23 AM

I have exactly the same problem. A "decline" (for no reason I can figure out) then an "unable to process your order" when I try another card. Please reset me as well. Thanks

I'd rather stay in my lane than lay in my stain!


ClintH ( ) posted Sun, 26 September 2004 at 11:28 AM

Hi smallspace, Your card has been reset. Make sure you dont use dashes when entering in your credit card number...use one long string of numbers. (Ex : 1234567891234567) Let me know if you continue to have problems. Clint

Clint Hawkins
MarketPlace Manager/Copyright Agent



All my life I've been over the top ... I don't know what I'm doing ... All I know is I don't wana stop!
(Zakk Wylde (2007))



smallspace ( ) posted Sun, 26 September 2004 at 11:32 AM

Thanks...will do!

I'd rather stay in my lane than lay in my stain!


FishNose ( ) posted Sun, 26 September 2004 at 1:17 PM

Yup, I have the same problem. Seems to be an MP system thing - I've had similar situations before, made a mistake at checkout, but always got a second chance. But not this time. ?? I need a reset badly :o) as it's the last day for that 10% coupon! Thanks :] Fish


ClintH ( ) posted Sun, 26 September 2004 at 1:20 PM

Hi Fish, The MP purchasing system is running just fine...FYI. I have reset your card. If you continue to have any problems let me know. Clint

Clint Hawkins
MarketPlace Manager/Copyright Agent



All my life I've been over the top ... I don't know what I'm doing ... All I know is I don't wana stop!
(Zakk Wylde (2007))



FishNose ( ) posted Sun, 26 September 2004 at 1:28 PM

Okay, thanks! :] Fish


estherau ( ) posted Sun, 26 September 2004 at 6:35 PM

Agggh, too late. I thought. I just tried again and my voucher has expired! I was going to buy 3 things. Love esther

MY ONLINE COMIC IS NOW LIVE

I aim to update it about once a month.  Oh, and it's free!


ClintH ( ) posted Sun, 26 September 2004 at 7:18 PM

Coupons expire at 11:59pm system time on their end date. FYI, Clint

Clint Hawkins
MarketPlace Manager/Copyright Agent



All my life I've been over the top ... I don't know what I'm doing ... All I know is I don't wana stop!
(Zakk Wylde (2007))



estherau ( ) posted Sun, 26 September 2004 at 7:21 PM

i live in australia, so i thought our tomorrow was still your today, bawwwww sob sob i should have stayed up. love esther

MY ONLINE COMIC IS NOW LIVE

I aim to update it about once a month.  Oh, and it's free!


estherau ( ) posted Sun, 26 September 2004 at 7:34 PM

I just tried it and it hasn't expired yet at all! Silly me. I get easilly confused. It is still our tomorrow today. Love esther

MY ONLINE COMIC IS NOW LIVE

I aim to update it about once a month.  Oh, and it's free!


estherau ( ) posted Sun, 26 September 2004 at 7:38 PM

Architectural Staircase and Building (Poser 5) ratracer Collezione1: Silver Feather As Shanim Firebirdz Roar! a Lil Louder for GLH I already own the first firebirdz roar and it's great! Love esther

MY ONLINE COMIC IS NOW LIVE

I aim to update it about once a month.  Oh, and it's free!


ClintH ( ) posted Sun, 26 September 2004 at 8:13 PM

Fun stuff! :) Enjoy Esther.

Clint Hawkins
MarketPlace Manager/Copyright Agent



All my life I've been over the top ... I don't know what I'm doing ... All I know is I don't wana stop!
(Zakk Wylde (2007))



Privacy Notice

This site uses cookies to deliver the best experience. Our own cookies make user accounts and other features possible. Third-party cookies are used to display relevant ads and to analyze how Renderosity is used. By using our site, you acknowledge that you have read and understood our Terms of Service, including our Cookie Policy and our Privacy Policy.