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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Dec 01 7:38 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: problems downloading

Patschulynn opened this issue on Mar 07, 2005 · 4 posts
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Patschulynn ( ) posted Mon, 07 March 2005 at 8:58 AM · edited Mon, 02 December 2024 at 9:00 AM

hi all, i have made amy first purchase here with in store credit, and can't download anythink, the button is missing. got i have to wait or is something wrong with my browser? thanks lynn

Debbie M. ( ) posted Mon, 07 March 2005 at 9:12 AM

Hi Lynn, As part of our verification process we ask that you send us the toll free phone number or security number off the back of your credit card along with your Renderosity member name. When we have this information, we'll be happy to activate your purchase. All future Credit and Debit card purchases will be available for immediate downloading. This information should be sent to store@renderosity.com This step is done to protect you, the merchants, and Renderosity from stolen credit cards or fraudulent Paypal accounts from being used to purchase items on this site. We appreciate your patience during this one time only process. Regards, Debbie M.

Debbie M.

Patschulynn ( ) posted Mon, 07 March 2005 at 10:17 AM

hi debbie, but i have no credit card, i have bougth this with in -store credit..

Debbie M. ( ) posted Mon, 07 March 2005 at 10:54 PM

Hi Lynn, I see that now, please excuse my mistake. I also see that you've downloaded your purchase. Thank you for shopping the MarketPlace. Deb

Debbie M.

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