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Subject: 45 day P5 to P6 free upgrade

tanithis opened this issue on Mar 23, 2005 · 29 posts
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tanithis ( ) posted Wed, 23 March 2005 at 2:09 PM · edited Sat, 23 November 2024 at 12:25 PM

I know people that ordered the DL version have it already and the people that got the box are still waiting for it to be shipped but is anyone else waiting on CL to get back to them about the free P6SE, for those who bought P5 around the begining of the year, or am I the only one? Last week I was told it would be this wednesday, today, and yesterday when I got the fax information I was told it won't be for another week.

ericwiz ( ) posted Wed, 23 March 2005 at 2:15 PM · edited Wed, 23 March 2005 at 2:24 PM

I'm waiting too. I bought P5 only a couple weeks ago.

I sent fax info to them on Monday and Tori over there said it would be a couple of days. I have since emailed her back and have not received a response. Who told you another week? Did you hear back from CL? Edit: I just emailed them again. I'll post any response I get from them. -E

Message edited on: 03/23/2005 14:24

tanithis ( ) posted Wed, 23 March 2005 at 2:19 PM

Nothing since I received the email about where to fax my receipt to. I am going to send an email to make sure they received my fax.

ericwiz ( ) posted Wed, 23 March 2005 at 2:26 PM

I sent an email to ask if they got my fax and I never got an answer. Let us know if you hear anything

operaguy ( ) posted Wed, 23 March 2005 at 2:35 PM

what is the cutoff date?

tanithis ( ) posted Wed, 23 March 2005 at 2:39 PM

45 days from the release date so I believe the 5th of February, maybe the 6th.

tanithis ( ) posted Wed, 23 March 2005 at 7:03 PM

Nothing new today so hopefully tomorrow. There cant be to many people out there doing this upgrade so how hard is it to look at a fax and then tell someone to send out a cupon to the person for ordering P6?

ericwiz ( ) posted Wed, 23 March 2005 at 9:07 PM

I agree! At the very least, how hard is it to reply to an email just to say "Yes, I got the fax and here is when you can download" I guess we'll see what happens tomorrow.

neurocyber ( ) posted Thu, 24 March 2005 at 5:27 AM

This is the first I've heard of this. I bought my Poser5 early in the year. What a fiasco! Replacing it would be the least they could do.

Has anyone found a direct e-mail to curiouslabs?
Their web based contact page is the most evasive means of contact I've ever seen on the net and it's completely unsecured. Not a sign of a real e-mail to be found.

tanithis ( ) posted Thu, 24 March 2005 at 6:30 AM

They talk about the 45 day thing in the Pre-order FAQ. I have not had a problem with the the web based contact page at all. When I first used it to ask them about it, I got a reply within 2 hours and the second time was less than 30 min.

ericwiz ( ) posted Thu, 24 March 2005 at 7:32 AM

I agree. I had not had any trouble using the web contact page. It's been more than 24 hours without a response now though. I can appreciate they are busy, I would just like to know what's going on.

ericwiz ( ) posted Thu, 24 March 2005 at 2:34 PM

Well, I just heard back from CL and the codes will be available on Tuesday. Gonna be tough to wait out the weekend but I still got P5 to work with and maybe I can get some subD done :) anyway, there's the update

tanithis ( ) posted Thu, 24 March 2005 at 2:37 PM

Was told the same

neurocyber ( ) posted Thu, 24 March 2005 at 5:52 PM

Putting your e-mail address on a U N S E C U R E D web page is ok???? Then why even bother with things like firewalls either?

All I needed was a direct e-mail address. Sheeeesh...nevermind.

ericwiz ( ) posted Thu, 24 March 2005 at 7:09 PM

They aren't asking for address and SS# just an email and a name. You can use any name. I dont see a need for SSL. But, since you asked, try clservice@curiouslabs.com

ericwiz ( ) posted Tue, 29 March 2005 at 12:37 PM

Well it's Tuesday. Anyone get their code yet?

tanithis ( ) posted Tue, 29 March 2005 at 1:12 PM

Nothing yet. Probably wont be until later this afternoon PST.

ericwiz ( ) posted Tue, 29 March 2005 at 1:24 PM

Yeah, that stinks. I'm over here on the east coast...

Acadia ( ) posted Tue, 29 March 2005 at 5:28 PM

It's easy to find company emails online. Here is the domain information for Curious Labs. Perhaps the email address listed will help? Domain name: curiouslabs.com Registrant Contact: Curious Labs, Inc. Rylan Hazelton (rylan@curiouslabs.com) +1.8314628789 Fax: none 655 Capitola Rd - Ste 200 Santa Cruz, 95062 US Administrative Contact: Curious Labs, Inc. Rylan Hazelton (rylan@curiouslabs.com) +1.8314628789 Fax: none 655 Capitola Rd - Ste 200 Santa Cruz, 95062 US Technical Contact: Curious Labs, Inc. Rylan Hazelton (rylan@curiouslabs.com) +1.8314628789 Fax: none 655 Capitola Rd - Ste 200 Santa Cruz, 95062 US Billing Contact: Curious Labs, Inc. Rylan Hazelton (rylan@curiouslabs.com) +1.8314628789 Fax: none 655 Capitola Rd - Ste 200 Santa Cruz, 95062 US Status: Locked Name Servers: dns1.name-services.com dns2.name-services.com dns3.name-services.com dns4.name-services.com dns5.name-services.com Creation date: 12 Mar 2000 18:26:33 Expiration date: 12 Mar 2007 18:26:33 to abide by these terms. Version 6.3 4/3/2002

"It is good to see ourselves as others see us. Try as we may, we are never
able to know ourselves fully as we are, especially the evil side of us.
This we can do only if we are not angry with our critics but will take in good
heart whatever they might have to say." - Ghandi


tanithis ( ) posted Tue, 29 March 2005 at 5:30 PM

Well, they never gave me a date, just early this week so if I don't get anything by tomorrow afternoon I am going to send out another email.

ericwiz ( ) posted Tue, 29 March 2005 at 5:35 PM

Wish I could understand the holdup. I dont get what is so hard about this. I need to grow some patience! :)

Goldfire ( ) posted Tue, 29 March 2005 at 6:44 PM

Ya'll who qualify are lucky. My hubby ordered me p5 for my birthday....on Jan. 31, the day before poser 6 was announced. I miss out by 5 days.

tanithis ( ) posted Wed, 30 March 2005 at 2:16 PM

Anyone have any new information yet? I am going to email them again in an hour if nothing comes up.

ericwiz ( ) posted Wed, 30 March 2005 at 2:22 PM

Nothing yet. I emailed them yesterday and I've heard nothing.

ericwiz ( ) posted Wed, 30 March 2005 at 4:13 PM

I gotta say this is starting to tick me off! The first few days I can understand you know, wanting to save the bandwidth for people who paid for the product. Now, however, it's been over a week and I don't get what the holdup is. Are we not also customers? I hate the fact that I was told the codes would be available yesterday and even after emailing them I get no response for 2 days. It sucks to have to wait. It sucks more to be left in the dark. Why don't they just put something up on their website or answer the damned email!? Maybe it's just me but I think this sucks!

tanithis ( ) posted Wed, 30 March 2005 at 4:17 PM

Stupid thing did not put up my post again. We should be getting it by the end of the day.

ericwiz ( ) posted Wed, 30 March 2005 at 4:22 PM

So you heard back from them?

tanithis ( ) posted Wed, 30 March 2005 at 4:30 PM

Yes and was told they would be out by the close of business today.

ericwiz ( ) posted Wed, 30 March 2005 at 4:46 PM

I hope you're right! Thanks for the update Tanithis

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