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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 25 8:06 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

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Subject: A small question

Valentin3D opened this issue on Jun 07, 2005 · 6 posts
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Valentin3D ( ) posted Tue, 07 June 2005 at 11:43 AM · edited Tue, 26 November 2024 at 9:37 PM

Hello,
A small question,
How long it is necessary so that a first purchase is accepted... ?
I changed my UserName yesterday, after having saved my 210 purchases makes under my old UserName. :o)

It is the same Visa card. I am not pressed, I would simply like to know.

Excuses for my English...

Valentin

DebbieG ( ) posted Tue, 07 June 2005 at 11:55 AM

Hello, You would need to go through the same "First Time Buyer" procedure by either replying here or emailing the store@renderosity.com with either the 3-digit security code or toll free phone number from the back of your credit card along with your username. As soon as this information is verified, we will activate your download. This is for first time purchases only (under new username); all future purchases will be available for immediate download. If you have any questions, please let us know. Debbie G. Renderosity Admin

Valentin3D ( ) posted Tue, 07 June 2005 at 12:39 PM

Ok thank you Debbie. I have send a mail with my 3-digit security code and my UserName. :o) Val

DebbieG ( ) posted Tue, 07 June 2005 at 12:54 PM

You are welcome! It did not come in yet, but we will watch for it! Debbie G. :)

Valentin3D ( ) posted Tue, 07 June 2005 at 12:58 PM

Ok Thank you :o) Val

DebbieG ( ) posted Tue, 07 June 2005 at 12:59 PM

You are very welcome! Debbei G. :)

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