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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 12 9:34 pm)

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Subject: Anyone else just get a receipt dated today but paid for a long time


Marque ( ) posted Tue, 02 August 2005 at 8:29 PM · edited Wed, 13 November 2024 at 1:18 AM

ago???? Have an email in to the store, hope I didn't get charged twice for this item, it's showing up as paid today along with another item I bought when we were still using posette??!! Marque


Marque ( ) posted Tue, 02 August 2005 at 8:38 PM

Just got about 10 more, wth is going on?????? Marque


rain ( ) posted Tue, 02 August 2005 at 8:42 PM

I got 4 and they're all items that are no longer available. Strange!!


Marque ( ) posted Tue, 02 August 2005 at 8:42 PM

Just got 12 more, this is too weird, old stuff from way back. Marque


Marque ( ) posted Tue, 02 August 2005 at 8:43 PM

This is not acceptable if it's recharging for everything. Marque


Letterworks ( ) posted Tue, 02 August 2005 at 8:46 PM

Just recieved one myself and emailed the store. I hope this is just a glitch and they aren't rebilling! The items aren't even availabale any more. mike


Marque ( ) posted Tue, 02 August 2005 at 8:47 PM

Well if they are re-billing I'm in deep crap, this will clean out my account. I've spent at least a grand here. Marque


KimberlyC ( ) posted Tue, 02 August 2005 at 8:52 PM

Hi Gang! I'm looking into this matter.. give me alittle bit to see what went on. Ryuslilangel Poser Moderator



_____________________
.::That which does not kill us makes us stronger::.
-- Friedrich Nietzsche


Marque ( ) posted Tue, 02 August 2005 at 8:53 PM

Just got 10 more. Marque


Marque ( ) posted Tue, 02 August 2005 at 8:55 PM

Thanks, was just getting ready to cancel my card. Marque


PhilC ( ) posted Tue, 02 August 2005 at 9:00 PM

hummmm .... I've just been notified of over $2700 in new sales in less than 20 minutes so I'm not complaining :))

OK folks its obviously a glitch somewhere. Tomorrow somebody is going to wake up with a VERY large headache. Glad its not me.

philc_agatha_white_on_black.jpg


Marque ( ) posted Tue, 02 August 2005 at 9:05 PM

This is NOT acceptable! If they are charging and I go over who is going to pay for the bank charges???????? Someone needs to wake someone up at the store and deal with this NOW. Marque


Letterworks ( ) posted Tue, 02 August 2005 at 9:05 PM

Just got another notice, this one for the "Still to Real" program that was a complete waste of time and money the FIRST time I paid for it! I hope this get's fixed quick or I'll be broke by morning. mike


rwilliams ( ) posted Tue, 02 August 2005 at 9:06 PM

I also got 3 from a long time ago. They are old posette figures! I hope we are not being recharged!


Marque ( ) posted Tue, 02 August 2005 at 9:07 PM

No doubt, what a waste of money. Marque


originalkitten ( ) posted Tue, 02 August 2005 at 9:07 PM

bk

"I didn't lose my mind, it was mine to give away"


KimberlyC ( ) posted Tue, 02 August 2005 at 9:10 PM · edited Tue, 02 August 2005 at 9:10 PM

Hi Gang!

Please stay calm. I'm getting in contact with DebbieM about this so that she can set this out. Untill then, please keep calm this will be fix soon as possible. :)

Ryuslilangel
Poser Moderator

Message edited on: 08/02/2005 21:10



_____________________
.::That which does not kill us makes us stronger::.
-- Friedrich Nietzsche


Letterworks ( ) posted Tue, 02 August 2005 at 9:15 PM

ryuslilangel, I know your trying, don't worry. I'm sure it'll be rectified shortly. In the meantime we might as well grouse about it. There hasn't been anything else to complain about lately! (just kidding ;) ) mike


Debbie M. ( ) posted Tue, 02 August 2005 at 9:16 PM

Moving this to Customer Support. This is being looked into right away. Thanks Marque for bringing this to our attention. Deb

Debbie M.


DCArt ( ) posted Tue, 02 August 2005 at 9:16 PM · edited Tue, 02 August 2005 at 9:30 PM

I just made a purchase, and got receipts from three of my REALLY old purchases. Yup, something is definitely up. To add more to this, it seems to be working its way up from oldest to newest purchases, and they are still trickling in since I made a purchase about an hour or two ago.

Message edited on: 08/02/2005 21:30



Caligula ( ) posted Tue, 02 August 2005 at 9:37 PM

I don't remember ever buying a banner ad. I certainly wouldn't waste $15 on this site. I had better not been charged for anything from a site I haven't visited in over a year! I will be contacting my bank to put a fraud alert on the market place if I see a charge show up.


Debbie M. ( ) posted Tue, 02 August 2005 at 9:48 PM

We don't store credit card information, so even though you're getting ebot "receipts", you're not being charged anything. The programmer is looking into correcting this as I type. Thanks for all your patience! Deb

Debbie M.


originalkitten ( ) posted Tue, 02 August 2005 at 10:00 PM

bkl

"I didn't lose my mind, it was mine to give away"


LilWolff ( ) posted Tue, 02 August 2005 at 10:20 PM

This morning I had MySQL problems that I reported in Community Forum and tonight I have messages from Renderosity ebot for purchases that are a couple of years old being purchased today! I reported that in Community Forum and Ryuslilangel directed me here. Is an ebot gone wild! And even though nothing says I am being charged, I will check my method of paying just for caution. Nothing said I was charged, just that it was marked as paid and gave me a link. Did anyone get the normal email that you get from here? Or were all messages from the ebot that has been programmed wrong?


hauksdottir ( ) posted Tue, 02 August 2005 at 11:17 PM

I immediately IM'd Clint when I found 5 in a row... from 5 years ago. PhilC: your Belly Dancer and Lady Knight with Horse were among them. ;) I'm hoping that it is just an ebot glitch, but why would it be starting from the beginning of our sales records? And why are some of us getting ebots on dozens of items and some of us only a partial handful of our purchases? If it was a hacker, he should be working from recent records where all the most expensive items are, unless he is a collector and wants all those items no longer on the store shelves. Or, maybe... this is a Y2K glitch! Are all the sales from the year 2000? Carolly


SnowSultan ( ) posted Tue, 02 August 2005 at 11:59 PM

Haha, I just got a receipt for a texture I bought by Byte Me OK. Hope you guys can get this fixed soon...and I know now to stay on Marque's good side. ;) SnowS

my DeviantArt page: http://snowsultan.deviantart.com/

 

I do not speak as a representative of DAZ, I speak only as a long-time member here. Be nice (and quit lying about DAZ) and I'll be nice too.


jarm ( ) posted Wed, 03 August 2005 at 1:48 AM

Any update to this? I got a load this morning as well.


kissAble ( ) posted Wed, 03 August 2005 at 2:26 AM

Products I bought 2 years ago and they don't even exist anymore! sheesh


SAMS3D ( ) posted Wed, 03 August 2005 at 3:49 AM

Yikes....Sharen


poser ( ) posted Wed, 03 August 2005 at 5:16 AM

I got 3 today... very old purchases. Hope this is fixed.


Marque ( ) posted Wed, 03 August 2005 at 8:04 AM

I hope the mods will come in and tell us what the problem was and let us know if everything is cool with the store again. Not buying until I know for sure. Marque


ialora ( ) posted Wed, 03 August 2005 at 2:15 PM

I've got 7 for items bought back in 2000 and 2001. I hope a big e-mail goes out to all explaining it when it gets fixed. :O)

Irene-


Debbie M. ( ) posted Wed, 03 August 2005 at 2:33 PM

Hi Everyone, The problem was a system glitch, and the programmers fixed this last night as soon as they were made aware of it. Please rest assured that you have not been charged anything. We dont store credit card information on our servers, so there is no way that youd ever be charged unless you physically made the order and entered your CC info. Thank you for your patience. I apologize for the inconvenience. Deb

Debbie M.


Debbie M. ( ) posted Wed, 03 August 2005 at 2:34 PM

Forgot to add.... Marque, you can go shopping now :) Thanks again for alerting us to this!! Deb

Debbie M.


Marque ( ) posted Wed, 03 August 2005 at 10:16 PM

Too late Deb, bought a piece of land today...probably will have to slow up a bit on my spending now...lol Marque


Debbie M. ( ) posted Wed, 03 August 2005 at 10:48 PM

Well congrats Marque!!! Just be sure to build yourself a NICE art studio on that land :) Deb

Debbie M.


Marque ( ) posted Thu, 04 August 2005 at 8:12 AM

Won't be building anything on it for a while but it was too good to pass up. Up in the mountains 8 miles out of town and steep...lol Just enough room for a 3 bdrm house and a small barn for the horses heelers and harleys. Marque


Debbie M. ( ) posted Thu, 04 August 2005 at 9:00 AM

Ohhhh up in the mountains!!! Now won't that make for a peaceful setting!! I'm envious for sure now :) This big city living is for the birds!! I'm real happy for you Marque :) Deb

Debbie M.


Marque ( ) posted Thu, 04 August 2005 at 10:42 AM

Thanks, got to do a perc and mantle then if that clears I will have to pay to drop a well in and septic. We climbed up the hill and turned around and it was an awesome view. Keep your fingers crossed that I can get the land next to it as well. Will be a lot of work but will be worth it in the long run. Marque


Elusion ( ) posted Thu, 04 August 2005 at 11:06 AM

I got these letters also, for a 5 year old product that is no longer sold, as well as a ton of "payment processed" letters for products I bought 4-5 years ago. This morning, an unauthorized payment showed up in my bank account, for under 2 dollars, a currency conversion from Euros from "EcoPay" (a Paypal type company we have never used). We didnt make this charge. We cancelled the card on the bank's reccomendation, as these minimal unauthorized charges are an indication that a credit card/account are being "probed". Check your online statements! Moyra


Angelsinger ( ) posted Fri, 05 August 2005 at 7:12 PM

Oh my gawsh. Guess I better be on the lookout in 2009. :P


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