There are new update for Vue users at e-on site.
I only checked the one for Vue Infinitie which is 5.08-02 Build 277929 Tryed to export one the vue plants I had bought and get an error saying sorry the objects have been locked from export.

Message edited on: 08/04/2005 18:11

I tried to get my purchases to work and they don't. But might need to redownload, will see tomorrow if the store is back up.

Do not upgrade as it has major problems for those that read this. It want let me export any of my saved vob objects like xfrog plants. Don't know what else but this is just for starters.

Just downloaded the latest update. You know what, Now I can't export a damn thing >:(.....ANY item that has been saved as .vob you cannot export, it gives an error. WTH is going on??? I even rolled back ^ still can't export anything. This includes any Poser items/Xfrog trees/and 3ds,LWO items I've converted over to .vob.

No printable words can describe my annoyance. And I have checked the objects properties and the lock for export is greyed out. !@#$% I think it's time, going to get a drink now >:(

Message edited on: 08/04/2005 18:33

Message edited on: 08/04/2005 18:33

Message edited on: 08/04/2005 18:37

I know it is frustrating, but look at it this way : they released a new update just a few days after reports of issues with the store AND issues with the latest update (broken lighs and terrain filters)... so they ARE trying to fix it. Now a little story - they had 4 computers at e-on's booth. 2 laptops, 1 desktop with windows and 1 mac. Of all of these installations, one had issues. All of these machines had the same version of vue installed. My point is - it is very difficult to test this kind of emergency updates in such a tight timeframe. So keep reporting your issues on the e-on forums. They will get it right eventually. They have several times in the past.

All these problems started with the new store and that update that made our software have some kind of code in it so it would work with the encryption of the products that were being sold in the store. It was going pretty smooth before that happened. Go read the forums and it will show there were no problems such as these before the opening of the store and that one update so the store items would work with encription.

Like I stated before, with Fusion in the pipeline & people pre-ordering if this NOT resolved quickly it won't be pretty. Some gentleman over at E-On already expressed his concerns from CGTalk, that LOTS of people have pre-ordered(inlcuding "real" professionals), and they are perusing the E-ON forum and already very concerned with all the bugs & expressed his concern that all the bugs get fixed because they have no interest in this type of drama. Quite frankly with over $1000 invested in upgrades, I'm well.....upset. So in an emergency they make things worse? Than what was already going on? That's just great >:( NOT Not directing at you Agiel.FYI...just expressing well....!@#$%

Now its gone from bad to worst. I tryed to roll back to last upgrade and got this message. " Because files in the Backup folder were corrupted the previous version may not be sucessfuly restored. If problems occur, you will have to reinstall the application and re-appy any required updates." This is really disgusting.

I know :) and believe me, people at e-on know as well. I actually got to talk to Vue's founder - Nicholas Phelps - several times at their booth. They are very aware of the situation and they are doing whatever they can to resolve this.

Just a side note, I've never had a real successful "roll back to previous update", every time I do it doesn't really roll everything back, so after doing the roll back I simply re-install the old update as well and everything is fine, I hang onto all the updates because of this. Hope this helps some people!

Thanks Nano...off to root thru my CD's as my HD backup only has the current :(.....Cripes, what a freaking mess >:(

agiel I have no hard feelings at you for what is happening. I do think all the problems began with the encription stuff so that what was sold at the store could not be used like what we buy from Daz or Rdan for example. The store and encryption has really been a failure for sure. Do we really need the encryption and all the problems it has caused. I would be glad to pay more for a product then have all this trouble that just seems to get worst instead of better. Just my opinion which isn't much. :)

I must add 1 more thing and again not directed at you Agiel.

If the president is aware of these problems why are they off at Siggraph and NOT dealing with these severe issues in an efficient manner? I can't imagine this bodes well for their reputation. The programmers should be hammering away at their keyboards. It just goes from bad to worse. My feelings are if this had been my company heads would be rolling as in FIRED for this type of debacle. Let alone to add that E-Frontier has stated on their website that they have given E-ON the updated SDK reagrding dynamics & we should get an update soon...how soon is soon?

Of course I don't expect you to have the answers, but jebuz, what is it going to take?

Message edited on: 08/04/2005 19:26

Not being a "Real" professional, my 2 cents worth may not be very welcome, but here it is anyway. Long before Fusion was thought of, we were promised Cornucopia. It seems that they have set their sights on loftier goals and forgotten about it entirely. Fusion is an excellent idea, but there are some of us who can't afford the expensive software. I for one will not be able to join the Great Ones on that adventure. I will have to content myself with the purchases from Cornucopia that I can afford. I would like to see Cornucopia operating successfully. My apologies if I have offended anyone. I didn't mean to. I just wanted to remind Eon that we have waited a long time for Cornucopia.

No need to apolgize whatsoever..... Everyone has been waiting for C3d...

IMHO, I think E-ON is trying to move to fast into other areas w/out fully having an initial woking program. The best example I can come with is WebVan, a superb idea in delivering groceries. They were thriving in the West & expanded way to fast, which turned out to be their demise.

Good business sense:

1. Get what you have now working at 100%
2. Satsify your current user base
3. Start expanding SLOWLY ie add modules 1 at time & make sure they are working at 100% before progressing 4. Do NOT use your customers as beta testers

The old addage applies K.I.S.S - keep it simple stupid. I'm not calling E-ON stupid by any means before the pitchforks come out ;)

As of now, no one(well almost no one) are satisifed. How can one advertise to the "big boys" when the intial product is not fully functioning? Truely a mind scrambler.

Of course, if they pull thru this debacle, I will be posting positive things...till then...I think I'm on vacation LOL

Message edited on: 08/04/2005 20:21

Message edited on: 08/04/2005 20:21

I may be on a Permanent Vacation from Vue. They dont take E-mail technical support:

quote:

"Because of spam, we can no longer guarantee that e-mails will actually reach our support technicians. To avoid any support requests being lost, we now handle all of our technical support online."
This is what the Technical Support Center is designed for. Please do not send any support requests by e-mail! We are not sure that we will get them!

So post your problems in their Forums... and wait...

I cannot even enter a request to Tech Support. Try it. I get only as far as the Knowledge base. Next step should be file your tech suport request. Problem is, that step is not shown. Is Tech Support down at E-on also?
I bought Vue 4, 5, and Infinite. Unless something is done to improve Vue's customer service, I won't be buying any more. a Big HUGE APOLOGY on the E-on site would be a nice starter..

Message edited on: 08/04/2005 20:43

dlk30341, I am pretty sure no one is very happy with how things are right not. But can we please keep this constructive? We heard you the first time. One or two out bursts are ok and even reasonable but more than that gets a bit too much. In time I am sure all this will get worked out. I agree with 1 - 4 BTW.

Agiel, I don't know if your an employee of e-ons or not. We paid to use this software. My password stopped working today and it took six days to get a response back from tech support last week. Infinite is advertised as "Professional". Cornucopia is screwed up and even if it was working it only shows half the amount of product that is owed to me. Whats going on. The last time I saw this was just before Bryce was sold to Corel. You have got to expect some of us to be mad. E-on has our money and they are at the conference having a party while we can't use what we have paid for. The correct response is a genuine appology and then work there behinds off 24/7 to fix this! Anything short of that is a slap in the face. When I had a problem with an XP update a top tier tech was in touch with me in under 2 hours ready to spend days on the phone with me on there nickel. That's the way it's done. As soon as I get my credit card info off their data base, I'm setting Vue aside until this is worked out. I of course can not do that because their system won't accept my password even though it exactly matches the password it e-mails to my account. Who knows maybe they have been hacked!

V5I is included pretty much for free now if you buy Lightwave 8 from Newtek. Once a program becomes free, it's time to start selling a new version of it.

damn another update ? this s... is never ending Big Grins!!!

Think I will wait before I update, the last one has not been good for me. Except I did get to use my new stuff from Comcopia....:-)

Xiores I've been using tech support to report problems i've been having. Heres how to do it: Go to http://www.e-onsoftware.com/ Click "Support" Scroll down the page and click "Contact a Technician" Select your product and the kind of issue you have. Click "Contact a Technician" Fill in the form. Please note I'm NOT an e-on employee I'm just trying to help. While I don't like the lack of e-mail support as a developer who provides tech support for a number of projects and products I know that using form based tech support actually works better: 1. It doesn't get caught up in a load of spam and get missed/ grabbed by a spam filter. Lost somewhere because a user mails someone they "know" who is on holiday etc 2. It can be tracked, prioritised and records kept of the outcome and solution that make future work easier to handle and the customers experience better overall. Despite all that I still like to have an e-mail address. It just feels better somehow. Cheers Mark

Looking at forums, it has surprised to me to see that in the forum of the CGTalk Society, Nobody knows of this problem still. Very strange whole It is very important that the news arrives at all users Vue

Isn't it even more imprtant that e-on technical support knows? I reported some of the new bugs already. I hope you did too.

Sorry Vance & everyone for being repetitive, that said maybe only by repetition will someone hear us. I don't do a lot of complaining as most of you well know. Frustration, has taken over completely. Anyway, keeps fingers crossed that all this be solved, and we can all go back to happy rendering.

Pufff. That is a great problem

Hmmmmm......

I've been pre-occupied with fooling around with P6 since its release......so I've kind of been temporarily ignoring Vue. Of course, I fully intend to get back into it shortly. I need to learn V5I better.

Uhhhh...

Obviously, I've missed some things in the meantime. Disaster? Corrupted files? No tech support? Fire everyone at e-on?

V5I free??????

OK -- I need to do some checking on old threads in this forum.

For now, I'll just say that I'm glad that I haven't installed any updates to my V5I.

Does anyone who's in-the-know care to provide a brief synopsis of what's going on here? To someone that's been out of the loop for about 2-3 months?

Otherwise, I'll just dig through old threads to find out. Then again, maybe I don't really want to know..........

Xeno, are you trying to get me trouble ;). If I repeat all that you wish to know, people will get upset :D LOL

shrug

I've done a little thread-browsing -- I don't have time to do research in detail at the moment.

Cornucopia -- and an abortive attempt at product encryption -- seems to be the core of the problem. One would think that the nasty P5 encryption fiasco would have been an object lesson to others...........

One immediate and firm conclusion: I am not going to install any updates to V5I until the "all-clear" is sounded.

I practice a really important thing...when a new update comes out I WAIT TO SEE WHAT HAPPENS....and I can only thank those brave souls who jump up and install so fast and then report the awful problems... ! Patients does pay off and sure saves my sanity!