I purchased products and didn't get download links. My download manager was on, and has always been on,. I bought some merchandise from Daz3d website today, and all links worked. Whats the problem with the links?

As part of our verification process, we ask that you send us the toll free phone number or security number off the back of your credit card along with your Renderosity member name. When we have this information, we'll be happy to activate your purchase. All future Credit and/or Debit card purchases will be available for immediate download. This information should be sent to store@renderosity.com This step is done to protect you, the merchants, and Renderosity from stolen credit cards or fraudulent PayPal accounts from being used to purchase items on this site. We appreciate your patience during this one time only process. Regards, Debbie Montique Renderosity MarketPlace Administrator

I am a first time buyer and I have been waiting hours for my download link. Got verification from you that was paid, got verification from paypal that I made a transaction and was paid. Still no download for my purchases. If you are asking for a pin number maybe you should put that request when someone purchases. Maybe someday I will get my download for the 3 items I purchased or will have to shop somewhere else. Seems where I have made other puchases has never been a problem. Oooops.... don't get it here. I bet if you purchased something you would like to get your product-item.

Hi sweetpickie07, As part of our verification process, we ask that you send us your Renderosity member name, Order ID number and your real name used on your PayPal account. When we have this information, we'll be happy to activate your purchase. All future PayPal purchases will be available for immediate download. This information should be sent to store@renderosity.com This step is done to protect you, the merchants, and Renderosity from stolen credit cards or fraudulent PayPal accounts from being used to purchase items on this site. We appreciate your patience during this one time only process. Regards, Debbie Montique Renderosity MarketPlace Administrator

Where should I send this iformation to? You already have my money though PayPal got verification from them. Got verification from Renderosity that they received it.

You need to send the information required to store@renderosity.com Please remember this is only for first time buyers, and it's for your protection as well as Renderosity's and the Merchant's. Deb

I have the same Problem. I tried to send the Information and I get no link. I only got a mail with this Message:

Hi. This is the qmail-send program at mail.gmx.net.
I'm afraid I wasn't able to deliver your message to the following addresses.
This is a permanent error; I've given up. Sorry it didn't work out

Alf1507, have you been able to download the item you have purchased from my store? Kind regards, Umut.

@Umut I'm a first time buyer so I had to sent an information mail to the support with my member name, order ID and my real name. Everytime I'm recieving a mail that my message could not delivered.I recieved a mail from renderosity and paypal that the item is payed but I can't download it.

Dear Alf1507, There is nothing I can do about the way how the system works here. I bet that Debbie will sort it out as soon as possible. She is our Super Woman here :). I sent you an IM (instant message) regarding the bonus you would like to have. Please check it and let me know which one you want. Altleast you will have something to play with until Debbie sorts out your problem. Renderosity is really one of the best markets on the net, and the team here works very hard on supporting both customers and merchants. I bet that it will be fixed very soon. Cheers, Umut.

Hi Alf1507, Please try to send the information required into store@renderosity.com You shouldn't have a problem. Or you can try my personal email address DebbieM@renderosity.com As soon as we receive the information requested, we will be happy to verify and activate the download. Thanks! Deb

Hi Debbie, I've just tried to sent the required information to your personal email adress but it's still the same problem. I'm receiving a mail that my message could not delivered.

Hi Debbie, I've just tried to sent the required information to your personal email adress but it's still the same problem. I'm receiving a mail that my message could not delivered.

Not sure what's going on because I'm receiving email just fine. Can you try debm11@mac.com ?? Deb