Although this is not my first purchase from the new store I have just run into this problem. For this order I get the window as shown in the screencap for about 5 minutes followed by the message "Internet Explorer cannot open this page" Order#: 111002492 Date: 2006-01-24 Status: Paid,Unshipped Could you please look into this? I didn't have any problems downloading my order 111002029 two days ago and since I've changed nothing on my end I KNOW it's not my browser settings or anything like that. Thanks

I also tried right-clicking but that didn't work either. Here's a screencap of the whole message in case this helps you figure out what's wrong.

HI Kalypso, I've reset your download. Thank you for providing screenshots!! Can you tell me, are you running Norton Internet Security? Do you have a firewall? Thanks again! Deb

Thanks Debbie! Hmm, I am running Norton Internet Security 2006 with the firewall instead of running the Windows XP firewall. Now that you mention it I disabled Norton and tried my download and it was fine. Just out of curiosity I re-enabled it and tried a second download just to make sure and it still gave me the download even with Norton Internet Security enabled. So, I don't think it's Norton causing the problem, maybe a temporary glitch? Because I was running Norton for my previous order from the new store and that didn't cause a problem. Hope you guys can figure it out :) Thanks

Thank you for taking the time to give me that bit of information. I'm sure the programmers will figure it out :) Those guys are some smart cookies! Thanks again! Deb

Hi Kalypso, I hate to inconvenience you, but after seeing your screenshots, the programmers made some code change. Would you do me a HUGE favor, and log out, and then log back in with your Norton running, etc.... just as you normally would, and try to download that file again and let me know if you have any problems please? They think the code change may cure all these download problems. Thanks so much for your assistance! Deb

Hi Debbie, Oh, I'm sorry I didn't check back here again - I never got the ebots for your last two messages!! I just tried logging out, logging back in and downloading my latest purchase with Norton running and all is fine!! yay!! Let's hope they've squished the last of the bugs :) Thanks

Hey Kalypso :) No problem at all :) Thank you SO much for giving that a test for us. Yes!! let's hope that bug is a goner hehe Thanks again!! Deb