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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 15 12:48 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: MidnightFever refund

knightonahorsie opened this issue on Feb 04, 2006 ยท 8 posts
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knightonahorsie ( ) posted Sat, 04 February 2006 at 8:40 PM ยท edited Sat, 16 November 2024 at 2:17 AM

I sent an email to Store@Renderosity.com asking if I can have a refund on the MidnightFever - Lilly (V3 Character & Outfit) due to the copyright issues, MarketPlace Customer Support FAQ states that Email Support available 7 days a week.
E-Mails will receive a response within 24hrs. but as of yet I have had no reply and is now 30+hours

Please can someone look into it for me as there are other great items I could spend the money on.

Debbie M. ( ) posted Sat, 04 February 2006 at 8:51 PM

Hi, We haven't received your email. But I will go issue a credit right away. Deb

Debbie M.

anitalee ( ) posted Mon, 06 February 2006 at 9:34 PM

I bought Midnight Fever too, what is the copyright issue? Anita

Debbie M. ( ) posted Mon, 06 February 2006 at 9:51 PM

There was a copyright issue with the character. If you haven't received your refund, please contact copyrights@renderosity.com Thanks! Deb

Debbie M.

anitalee ( ) posted Mon, 06 February 2006 at 9:58 PM

Hello, Well I had a mysterious credit in my account a while back so that might have been it, am I not supposed to use Midnight fever? Just wondering what the issue is and if I can use her still or not, do you have a link to any info? Thanks Anita

Debbie M. ( ) posted Mon, 06 February 2006 at 10:02 PM

Yes, you should remove it from your system. Like I said Anita, you should contact copyrights@renderosity.com for all the information, because I'm not exactly certain. Deb

Debbie M.

anitalee ( ) posted Mon, 06 February 2006 at 10:10 PM

Ok, thanks so much Deb Anita

Debbie M. ( ) posted Tue, 07 February 2006 at 7:15 AM

You're welcome :) Deb

Debbie M.

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