Wed, Nov 27, 7:53 AM CST

Renderosity Forums / MarketPlace Customers

All Forums

Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 25 8:06 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: I just placed an Order

andrewe_665 opened this issue on Mar 17, 2006 · 9 posts
Back to Forum Print
andrewe_665 ( ) posted Fri, 17 March 2006 at 4:19 PM · edited Wed, 27 November 2024 at 7:40 AM

Payment was acepted, but I do not see A download link? Thanks

sherrys ( ) posted Fri, 17 March 2006 at 4:39 PM

Hello I don't see any purchases in your purchase history. You need to place the order again. Thanks Sherry Smith

Acadia ( ) posted Sun, 19 March 2006 at 12:10 AM · edited Sun, 19 March 2006 at 12:11 AM

I would delete that post and edit the information if I were you. I wouldn't post my complete shipping address or even partial credit card numbers on a public forum.

Try sending it to Sherry via Private Message.

Message edited on: 03/19/2006 00:11

"It is good to see ourselves as others see us. Try as we may, we are never
able to know ourselves fully as we are, especially the evil side of us.
This we can do only if we are not angry with our critics but will take in good
heart whatever they might have to say." - Ghandi


andrewe_665 ( ) posted Sun, 19 March 2006 at 12:51 AM

Still no reply about this. but i think I see where the problem lies. I have two profiles (long story) I actually purchased the products under the id of andrewe_66. the Order Confirmation: Id 111025289

andrewe_665 ( ) posted Mon, 20 March 2006 at 8:40 PM

Still no Reply. Do you think you could please get this sorted out ASAP, thanks

andrewe_665 ( ) posted Tue, 21 March 2006 at 8:35 PM

Another day another wait, Judging by the Items posted here you do have some problems, The one that concerns me is the lack of responce to my messages here. Once again my Order Confirmation: Id 111025289 , it was ordered under the ID name of andrewe_66

mendyh ( ) posted Wed, 22 March 2006 at 9:41 AM

Andrew, I am so sorry! Sherry and I share a desk and this post looked as though it had been answered. I've been in since Monday. I've checked the posts each day, but this looked as though it had been answered. My sincerest apologies. As a first time buyer we have to verify your CC. Please send the toll free number off the back of your credit card. I suspect that was the next step that Sherry was getting to. But without an order those instructions were irrelevant. I also notice that the post she made was shortly before our workday ends. So that explains why she didn't get back with you. This length of time is not typical, at all. When this info. is sent in I can verify your purchase and enable your downloads within 5 min. Please keep in mind this step is not to be bothersome to you, as much as it is to provide protection for you against CC fraud. Future purchases will be available immediately. I appreciate your cooperation and look forward to helping you anyway I can. Thank you! Mendy H. R'rosity Admin.

Mendy Hicks
Renderosity Admin.
"If you want to make God laugh....tell Him your plans!"

andrewe_665 ( ) posted Wed, 22 March 2006 at 10:34 AM

the number is 800.637.0852 thanks

mendyh ( ) posted Wed, 22 March 2006 at 10:48 AM

Hi, Andrew, Thank you for verifying. Your purchases have been activated and can be found by selecting "My Account" and then the order ID#. As stated before, future purchases will be available immediately. Thank you for shopping @ the new Marketplace! Let me know if I can be of further assistance! Mendy Hicks R'rosity Admin.

Mendy Hicks
Renderosity Admin.
"If you want to make God laugh....tell Him your plans!"

Privacy Notice

This site uses cookies to deliver the best experience. Our own cookies make user accounts and other features possible. Third-party cookies are used to display relevant ads and to analyze how Renderosity is used. By using our site, you acknowledge that you have read and understood our Terms of Service, including our Cookie Policy and our Privacy Policy.