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MarketPlace Customers F.A.Q (Last Updated: 2025 Feb 02 8:03 am)
Contact and Support Information:
To reach our Marketplace staff, please open a support ticket at
support.renderosity.com
Our goal is to respond to support tickets within 24 hours, 7 days a week.
I'm forwarding this post to the person that can help you.
Hope to have this resolved for you before long. Keep in mind, since it is late, she may not check her email until morning.
I apologize for the inconvenience.
Mendy H.
Mendy Hicks
Renderosity Admin.
"If you want to make God laugh....tell Him your plans!"
I heard from Clint today. He's attempting to contact the vendor (Jonathan Lynn). Clint told me to let him know if this isn't resolved within 72 hours.
Note I tried sending the vendor an e-mail myself, which immediately bounced back as undeliverable. The vendor's website is gone as well; I hope he's okay.
Anybody know an alternative source for these ancillary files?
Thanks.
-- WP
Quote - I'm not sure of an alternative source for the file, but you can utilize site mail to contact the vendor. All you need is their username. Just a thought.
Thanks,
Mendy H.
For what it's worth, I just sent a site mail to "lynnJonathan," though I don't know if that's his username or not.
That said, having spent $15 in an what's turning out to be an incomplete product, I was assuming you guys were already exploring these avenues. No offense, but I don't think this should be my problem to solve.
-- WP
Hi Wilber, I explained in my E-Mail that you would be properly taken care of if the vendor didnt respond in 72 hrs. I facilitated the communications with the vendor through E-Mail.
Support for products is provided by each individual vendor at Renderosity. If we are not able to obtain support the product will be removed from the MarketPlace and refund will be issued for your purchase.
Clint Hawkins
MarketPlace Manager/Copyright Agent
All my life I've been over the top ... I don't know what I'm doing
... All I know is I don't wana stop!
(Zakk Wylde (2007))
Quote - Hi Wilber, I explained in my E-Mail that you would be properly taken care of if the vendor didnt respond in 72 hrs. I facilitated the communications with the vendor through E-Mail.
Support for products is provided by each individual vendor at Renderosity. If we are not able to obtain support the product will be removed from the MarketPlace and refund will be issued for your purchase.
Thank you for the reassurance, Clint. I have no doubt that Renderosity will make good on the financial aspect. I'm just a little perturbed that it appears to be up to me to track down the vendor.
-- WP
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I just downloaded and installed Jonathan Lynn's beautiful "Mars Suit for V3."
Per the product advertisement, http://www.renderosity.com/mod/bcs/index.php?vendor=lynnJonathan the suit is supposed to work with Michael 3 as well, however, per http://www.renderosity.com/mod/bcs/index.php?ViewProduct=20879 apparently some updates must be downloaded first. Unfortunately, none of the update links work; they all lead to "page not found." Can you help?
http://www.posergrafx.com/Files/MarsSuit/M3_MarsSuitCr2Update.zip
http://www.posergrafx.com/Files/MarsSuit/MarsSuit_MorphUpdate.zip
http://www.posergrafx.com/Files/MarsSuit/MarsSuit_MorphUpdate.zip
Thank you.
-- WP