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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 28 10:29 am)

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Subject: Cannot get my download link

Barzoff opened this issue on Nov 10, 2006 · 8 posts
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Barzoff ( ) posted Fri, 10 November 2006 at 11:03 AM · edited Sun, 01 December 2024 at 12:44 AM

Hello,

I made a purchase via PayPal using FireFox, but for some reason the connection with PayPal failed. So I made the transaction directly with Renderosity's credit card method successefully, but I never got the download link.
Because of that, there are 2 transactions showing for the same product:
order# 111123962 unpaid unshipped (the PayPal one)
order# 111123963 paid unshipped ( Renderosity one)
Both don't show up download link

 Can you send it to me, please?

Thank you very much.

mendyh ( ) posted Fri, 10 November 2006 at 12:10 PM

Hi, Barzoff,

The second order was a duplicate "empty" purchase, meaning there were no items on the order and it had a total of $0.  I deleted that order.  Those orders usually happen when you press back to correct any mistakes on an order.

To receive your downloads we have two options:

1)  You can pay #111123962 by going directly to Paypal and sending payment to payments@renderosity.com.  Then you can send me the transaction ID# and I will mark it paid manually.

2)  I can delete the unpaid order (#111123962) and you can try your order again.

Let me know how I can help you.

Mendy Hicks
Renderosity Admin.
"If you want to make God laugh....tell Him your plans!"

Barzoff ( ) posted Fri, 10 November 2006 at 12:25 PM

Hi mendyh,

I choose the second option. Please, delete the unpaid order and I'll try the order later.

Thank you.

mendyh ( ) posted Fri, 10 November 2006 at 12:31 PM

Hi, Barzoff,

I have deleted this order for you.

Thank you!

Mendy Hicks
Renderosity Admin.
"If you want to make God laugh....tell Him your plans!"

Barzoff ( ) posted Fri, 10 November 2006 at 11:30 PM

Hi Mendy,

Just before I place my order again, there is one little thing that I want to know.
Is there a risk that my credit card be charged twice since the order #111123963 is considered as paid?

Thank you

mendyh ( ) posted Sat, 11 November 2006 at 7:55 AM

No, because the credit card order had a total of $0 with no items in the order.  So it didn't actually charge your card.  You are free to order!  :-)

Thank you!

Mendy Hicks
Renderosity Admin.
"If you want to make God laugh....tell Him your plans!"

Barzoff ( ) posted Sat, 11 November 2006 at 8:20 AM

Thanks. As I said, it was just a little thing. :-)

BTW Mendy, I love your avatar. You have the sweetest smile I've seen for months. :-)

mendyh ( ) posted Sat, 11 November 2006 at 8:30 AM

Thank you!

Mendy Hicks
Renderosity Admin.
"If you want to make God laugh....tell Him your plans!"

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