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Subject: Renderosity not responding to my email - after deleting my account history

bushy opened this issue on Jan 04, 2007 · 7 posts
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bushy ( ) posted Thu, 04 January 2007 at 12:49 PM · edited Mon, 13 January 2025 at 12:47 PM

I sent the following email on 29/12/06 as still have not received any response - has anyone had the same thing happen to them? - please see the email below.

Can you please advise what has happened to my account! I have just logged on to look at my wish list and I need to re-download some of my previous purchases as some of the files are corrupt. However my account doesn’t show my purchase history – looks like it has been deleted as has my wish list. If this is the case I must say I am not very impressed – I may not have purchase anything for awhile, but if that’s why my they’ve been deleted I must say I am very disappointed as I have brought a fair amount from renderosity in the past and if my details are on restored I will not look to use/purchase from you in the future.

* *If this was done in error…then please accept my apologies for sounding off.

* *Regards,

* *John

nruddock ( ) posted Thu, 04 January 2007 at 3:23 PM

You'd be better off posting this in the MarketPlace Customer Support forum (which the people who can help do read).

ClintH ( ) posted Thu, 04 January 2007 at 4:11 PM

Hi bushy, I checked and we do not have any order history under the member name of bushy.

If you can provide me with an order ID for a past purchase i'll be happy to look into this for you.

 

Clint Hawkins
MarketPlace Manager/Copyright Agent


All my life I've been over the top ... I don't know what I'm doing ... All I know is I don't wana stop!
(Zakk Wylde (2007))

ClintH ( ) posted Thu, 04 January 2007 at 4:20 PM

Bushy, Check under your other account of BUSHY8996.

You should be all set.

Clint Hawkins
MarketPlace Manager/Copyright Agent


All my life I've been over the top ... I don't know what I'm doing ... All I know is I don't wana stop!
(Zakk Wylde (2007))

ClintH ( ) posted Thu, 04 January 2007 at 4:21 PM

I also reset your downloads.

Clint Hawkins
MarketPlace Manager/Copyright Agent


All my life I've been over the top ... I don't know what I'm doing ... All I know is I don't wana stop!
(Zakk Wylde (2007))

BUSHY8996 ( ) posted Fri, 05 January 2007 at 4:24 AM

Thanks Clint - I feel such a fool....Sorry

ClintH ( ) posted Fri, 05 January 2007 at 5:01 PM

Its Ok - No problem at all.
Thanks for shopping with us!

Clint Hawkins
MarketPlace Manager/Copyright Agent


All my life I've been over the top ... I don't know what I'm doing ... All I know is I don't wana stop!
(Zakk Wylde (2007))

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