I have been having so many problems with the latest version of Bryce 6.1 that I finally called DAZ to see if I could get some real help.
 
It's at the point where I cannot do a thing to create. From not being able to save, import, export, HDRI and even render.
 
Here's what they told me. They are aware of all the bugs in the latest version of the software. Everything I explained as a problem has been reported to them from numerous users. Their development team is working on a fix and will post as soon as an up date is made available.

I was told if I had any older copy of Bryce they should still work without all of the problems. So dust off the old copies and reinstall for now. 

Up date to my earlier post. 

This is the email I was sent from Adam Brown of DAZ support.

"Hi Vincent,

* *

*Unfortunately, this is still a new issue that has arisen in Bryce for some Mac users.  I strongly urge you to report this to our 'Bug Reporter.'  This goes to our software Q.A. and software developers.  This part of our website requires a separate login and password for your privacy. *

* *

Several Mac users of Bryce have been reporting this issue to us, beginning about two weeks ago.  The most recently released build of Bryce was about two months ago.  It is very important that our customers who are experiencing this issue report it through our bug reporter so that our developers and Q.A. can have something to work with.

* *

These are the common issues I’ve observed:

Unable to import/export file (“File not found”)

Unable to render to disk

Unable to render animation (Bryce crashes when ‘Output Module’ is selected)

* *

*We have been able to duplicate this issue, but only if we wipe the Mac clean and install Bryce 6 without any prior version of it having been installed.  It is for this reason that we did not earlier discover the issue."

I well keep everyone posted.

I have a problem with the way this is handled.

I worked in the I.T. / I.S. Department for more than 10 years, and one of the things you learn is, when a customer calls in with an issue with a service that you are providing.

You dont refere the customer to a website so that they can log a problem for you.  You are working and servicing the customer so when they call with an issue..  You handle the logging and pass the information to the proper team.

When you called Daz for support, they should have logged this problem for you and sent it off to their Q.A. and software developers on you're behalf.

Asking you to go through the hastle of creating a seperate login id, just so you can report a bug is bad service.

You shouldnt be required to do that for them... they should do that when you phone for support and tell them what the problem is.

Analog-X,**

I** agree. That aside. I felt that I should post this information here not because of the way in which the problem is being handled, but because I have been seeing a lot of chat posted here about problems everyone seems to be having with the latest version of Bryce.

So well I understand what you're saying, I felt it was more important to alert people to the fact that DAZ is aware of the problem. And what steps we can take to become part of the answer.

So like you, I feel that by my calling them should have been enough. It’s not my job to report to their development team.  However at this point I just want the software I have used for years to be fixed.

So for now I’ll play their game. That doesn’t mean you have to.

Sorry I guess I was venting.. since I've gone through the same thing and actually created a ticket in their bug reporting system.

That's cool.

No software is ever complete and free from bugs, it's the nature of software.

I'm from a generation that has learnt to save regularly and if something crashes repeatedly, find a way around it. 

If we wait for bug free software..."..i'll wait till the next version.. blah blah blah" we will be waiting a very long time.

There... all in nicely laid out quotes. :tongue2:

dhama,

 What you say is true. But the point here is that the latest version for Mac is not just full of bugs, it’s unusable.** **

  **
**

dhama: I'm quite aware of software being released with full of bugs.. I was on the Bryce 4 beta team and how certain bugs were concidered acceptable and they went ahead and realese Bryce 4 even though there were known bugs.  But Bryce 4 was still functional and the bugs didnt hinder the user too much.

In this case, the Mac Version is Unusable.

Then one should ask for a refund surely? I would.

I'm going to post to all these threads, just to clarify, that I don't have these problems and it appears that DAZ failed to include all the required resources with 6.1.13.1. Since I have all the older builds, I must have the file(s). This is the second time they've done this and is a total failure of the Quality Assurance people. And yeah, return it for a refund - It'd be nice to think that if a slew of Mac folks did that DAZ would care but they won't.

I have also reported these bugs to DAZ, and posted here a while back about these problems. The earlier 6.1 release for Mac is okay, just the latest version. If it was just a minor update it makes you wonder how so many OS file system interaction segments of the code became mangled...

I too reinstall the earlier 6.1. And for now I'm up and running. Howevery I still have some rendering issue. Which is why I up dated in the first place.

Thanks very much rjay, for update info and input! I reinstalled an older version of Bryce 6 and have had absolutely no problems at all except for the fact that I can not open or import any of the new presets that I purchased from DAZ (Clay Trees, Desert Scenes, JARSM Terrains,etc.. )So I guess I'll just try to keep this going until they straighten everything out. And once again thanks! Cheers ;^} Michael

That's the same problem I had. My hope is that DAZ takes care of the problem asap. I will post any up date I get.

Thanks again, rjay! I would hate to think that I just threw that cash down the drain and had no idea why! Cheers ;^} Michael

Good news!  I just called DAZ and was told there will be an up-date to the Intel based Mac problem. The up-date will be released in a day or two. So keep an eye on the DAZ site for the up-date, or contact DAZ to be put your name on the list to be notified when the up-date is made available.

WOW! Thanks very much rjay for taking the time to let us know! Very much appreciated! Cheers ;^} Michael

Thanks RJ - good news indeed. But how does one get on the update notice list?

I was told to send an email to tech@daz3d.com. And request to be put on the list. Or to check the DAZ site for up-dates.

Thanks Dan.

The up-date is out. Let's keep our fingers crossed that it works without troubles. :unsure:
On another note it looks like some of our PC brothers got the same email up-date as well. Got to love DAZ! One f_ _k'd up company.

Thanks again, rjay!

Loaded the "new" Bryce update in 10.5 and the three bugs listed are fixed for me. Save Image As... is still busted. The new version is 6.1.13.1, which was the version before DAZ pulled it and rolled back to 6.1.12.6. So people that downloaded 6.1.12.6 and use an Intel Mac should consider the update.

Wow! Thanks Dan. I'm loading it now.

I could not get the up-date to work. It didn't appear to fix any of the problems as far as I could tell.

All the bugs I was having before the up-date were not fixed. I should add that I did a clean install of the program. I removed the old version before I did the up-date. But as I stated nothing seems to be fixed.  Such as would crash if I made a change to anything. Would crash if I went to my color groupings. Will not load and or crash when importing objects. Will not load in HDRI files. Will not export image. And I know there are more these are the ones I came across before I dumped the up-date. I’ve uninstalled 6.1 and have reinstalled 6.0. It appears to be more stable.

I’m wondering if I’m the only one else has had the same luck with the up-date? I’ve checked out the DAZ forum board, and there’s been very little chat about anyone having any problems. Maybe I haven’t been looking in the right areas. Has anyone else had the same problems that I’ve had?

Ditto that, rjay! Nothing has changed for me either! Just biding my time until B7! Cheers ;^} Michael

Just got off the phone with DAZ. I was told by tech support that they have been getting mixed reports regarding the up-date.  Although they are not asking whether the user is running on a PPC or Intel based Mac. Also there will not be anymore up-date until next later next year. Lastly their not sure that Bryce will work with the new Mac OS.  Nothing was said about B7.

I got a refund

Really sorry to hear that! I wonder if they will be canning Bryce next year! Cheers ;^} Michael

Where did you find Bryce 6.1 to download? Renderosity Support only appears to have 6.0??
I run on an Intel based Mac and have some issues.

I cannot save files. I save in the normal way, but when I reopen the file, it's the standard empy file. I'm not saving anything anymore. Pooh. But if it were easy ....

vernonglen

Yippee skippy! I figured out the save issue. It turns out that because I am a lazy Mac guy I am used to double clicking  a file  to open it. Wrongo! I discovered that I am saving Bryce files afterall, but to open them I have to first open Bryce and then open the file from within Bryce, sort of like software used to be 15 years ago. I suppose I am missing something.

vernonglen

In case you didn't see my other post - add the .BR6 extension when saving (or by changing it in the finder). Perhaps an easier way is to create any old file and save it as "default.br6" in the main Bryce folder. This is the file that will load at startup or with the new command. That way when you save a new scene the default.br6 will be auto loaded in the Save dialog. This way I don't forget.