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MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 06 8:41 am)

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To reach our Marketplace staff, please open a support ticket at
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Subject: item update

jt1161 opened this issue on Dec 26, 2007 · 4 posts
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jt1161 ( ) posted Wed, 26 December 2007 at 4:45 PM · edited Tue, 17 October 2023 at 8:09 AM

http://www.renderosity.com/mod/bcs/index.php?ViewProduct=21032

The wonderful Mary Janes for the Millenium Girls has been updated at Poser Pros, quite some time ago, do you have any idea when we at Renderosity will see this update please?

thank you!

Debbie M. ( ) posted Thu, 27 December 2007 at 3:39 AM

Hi,

I don't recall hearing anything from the vendor in regards to this update.  The vendor needs to submit the updated files to us for processing before we can make it available to previous buyers.

Debbie M.

jt1161 ( ) posted Thu, 07 February 2008 at 12:14 PM

Thank you Debbie.  What happens if the product is updated at other sites but the update never makes it to Renderosity?  Do I have the option to request a refund and re-purchase the item at the site where it is updated? I am not receiving responses from the vendor since my initial inquiry in early December, so I would guess I need to explore other avenues of obtaining the updated product.

thanks once again

Debbie M. ( ) posted Thu, 07 February 2008 at 12:36 PM

If the purchase was made within the last 30 days, you'd be eligible for a refund based on these grounds.

Debbie M.

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