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MarketPlace Customers F.A.Q (Last Updated: 2024 Dec 01 7:38 am)

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Subject: Please Reset Downloads

Marieah opened this issue on Jun 23, 2008 · 7 posts
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Marieah ( ) posted Mon, 23 June 2008 at 6:32 PM · edited Mon, 02 December 2024 at 3:22 AM

Please reset the downloads for the three items I puchased yesterday - Designfera Ribbon Eyelets Maker, Designfera Stitched Trim Maker and Powerage's Get In the Style Room as a I have not yet managed to download any of them. A Windows glitch did, however, cause repeated unsuccessful attempts...

Marieah ( ) posted Mon, 23 June 2008 at 11:51 PM

I've been waiting all day for somebody to reset these downloads.

Is there anyone there?

KristiS ( ) posted Tue, 24 June 2008 at 9:20 AM

Hello,

I have reset your downloads for you as you requested.

Please let us know if you need further assistance.

Thank you and have a nice day!!!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

Marieah ( ) posted Tue, 24 June 2008 at 9:40 AM

Thank you for that. I am able to download the two designfera products, but the powerage product still needs to be reset as it is still saying I have exceeded the maximum number so download attempts.

So please reset the Powerage product for me again. This would be much easier if you had an automated system for this, as Daz does.

KristiS ( ) posted Tue, 24 June 2008 at 9:53 AM

I have reset the Get in the room product for you so you can try again.

Please let us know if you need further assistance.

Thank you and have a great day!!!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

hotbird62 ( ) posted Mon, 30 June 2008 at 8:18 PM · edited Mon, 30 June 2008 at 8:18 PM

Could you please reset the downloads for the item " Le fleur d'été for V4" I puchased today? My internet connection failed several times while downloading this item and I couldn't get it complete.

 

Thanks in advance

KristiS ( ) posted Tue, 01 July 2008 at 9:43 AM

I have reset the  "Le fleur d'été for V4"  product for you so you can try again.

Please let us know if you need further assistance.

Thank you and have a wonderful day!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

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