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MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 30 12:04 pm)

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Subject: PayPal order withheld?

Crystal46 opened this issue on Jul 19, 2008 · 7 posts
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Crystal46 ( ) posted Sat, 19 July 2008 at 1:16 PM · edited Thu, 30 January 2025 at 8:47 PM

My order # 111434856 is pending.  I am wondering why because I have used Paypal here before.

JeniferC ( ) posted Sun, 20 July 2008 at 9:49 PM

PayPal's system has been really slow since yesterday.  I've had to manually mark some orders paid, since we haven't been getting the paid notices from PayPal in a timely manner.  I tried to look up your payment, but could not find it by email or by amount of your order. 

Please send your PayPal payment transaction ID to store@renderosity.com, so we can verify your payment.  Once it is verified, we can mark your order paid.

 

Crystal46 ( ) posted Mon, 21 July 2008 at 12:45 PM

Went to paypal.com.  There is no transaction ID to renderosity.com.  Should I try buying the product again?

JeniferC ( ) posted Mon, 21 July 2008 at 2:13 PM

You have already technically purchased the item, it's just unpaid.  The best way to resolve this would be to go to PayPal and send the payment for your order to payments@renderosity.com.  Please double check to make sure the amount is correct.  Once we receive the payment, we can mark your order as paid.

Thanks! 😄

 

Crystal46 ( ) posted Mon, 21 July 2008 at 5:18 PM · edited Tue, 22 July 2008 at 12:42 PM

Done.  Transaction details are pasted below.  Sorry for being a dunce!

Transaction Details - - - - - -

Payment Sent (Unique Transaction ID #9RX89000VW0796229)
    Business Name:
  Bondware, Inc     Email:
  payments@renderosity.com - - - - - -

  Business Contact Information
  Customer Service URL: http://www.bondware.com Customer Service Email: payments@renderosity.com Customer Service Phone: 615-333-7775

Crystal46 ( ) posted Mon, 21 July 2008 at 8:03 PM

Hello there...I paid the bill directly like you said.

JeniferC ( ) posted Tue, 22 July 2008 at 12:44 PM

Your order was marked paid. I pulled your personal info out of your post for security reasons. Thanks and Happy Rendering!!!

 

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