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MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 25 4:03 pm)

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Subject: Please reset Order#: 111449729

robk64 opened this issue on Aug 22, 2008 · 3 posts
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robk64 ( ) posted Fri, 22 August 2008 at 3:45 PM · edited Sun, 19 January 2025 at 9:41 AM

Hi,

Due to connection problems, several attempts to download the order never completed.  Could you please reset this order so I can try it again?  

Thanks,

Rob K.

KristiS ( ) posted Fri, 22 August 2008 at 4:56 PM

I have reset your download for you so you can try again.

Please disable any download accelerator/manager you may have running as they do not work with our system.

Thank you and have a wonderful weekend : )


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

robk64 ( ) posted Fri, 22 August 2008 at 7:39 PM

Thanks for the reset.  Unfortunately, when I clicked on the link for the file, something called account.php.html downloaded instead, and another subsequent attempt resulted in the "exceeded the maximum downloads" message.  Now I'm back to where I was earlier.  Sorry.

I don't have any download acceleration software installed, so I'm not sure what the problem is.  I've purchased from your site before, and have had pretty good success.  

I've tried in both Firefox and Safari, the latter having less luck.  If possible, can we try this again?

Thanks,

Rob K.

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