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MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 06 8:41 am)

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Subject: Request for corrupted file reset

PrincessOfTheDawn opened this issue on Nov 16, 2008 · 7 posts
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PrincessOfTheDawn ( ) posted Sun, 16 November 2008 at 9:39 PM · edited Mon, 06 January 2025 at 1:35 PM

:unsure: I made a purchase earlier today and I had one file not download correctly. When I went to extract the zip it said that the file was corrupted. Can I get this zip file reset?

Order #111489767    
Zip filename: Shana Bittersweet for SlinkTown USA 69947

Thank you,
Cathi (PrincessoftheDawn)

Debbie M. ( ) posted Sun, 16 November 2008 at 10:12 PM

Hi Cathi,

I downloaded the file and rezipped it and am in the process of reuploading it now.  Please wait a few minutes, and then you'll see the new download in your purchase history.

Once you download it, please let me know if you continue to have problems.

Thank you for your patience and for shopping at the MarketPlace.

Debbie M.

PrincessOfTheDawn ( ) posted Mon, 17 November 2008 at 4:12 PM

😕 Hi Debbie, I just tried downloading that zip file again Shana Bittersweet for SlinkTown USA #70637 and it did the same thing.  It downloads to a certain point then quits. I restart the download and it just says that the file is done downloading. When there is at least 6 or 7 MB left to download. There hasn't been a problem with any of the other downloads. I'm sorry to keep bugging about it .. but, I love that texture! :crying:I will be home for another hour ... then, I have to get ready to go to work. I'll check it for another reset when I get home tonight .. but, that will after hours there. I'll leave you a note though to let you know what happens.  

Again, thank you very much ...

Cathi (PrincessoftheDawn)

Debbie M. ( ) posted Mon, 17 November 2008 at 4:18 PM

Hi Cathi,

Ok now I'm really at a loss being that didn't work, because it's worked with other files of ShanaC's where people were having problems.

Are you by chance using a NetGear router?  What Operating System are you using? and who is your ISP?

Maybe we can try to narrow down the problem if I can give this information to the programmers.

I'm really sorry about all the trouble, but it's very difficult to figure out the problem when I cannot duplicate it :(

Thank you for your patience!

Debbie M.

PrincessOfTheDawn ( ) posted Tue, 18 November 2008 at 2:12 PM

You know what I think happened this last time? ... my connection was kind of slow so it was taking awhile ... which normally isn't a problem, but this time, my computer went into standby mode .. and I think that might have corrupted the file? Anyway, I went in and changed my settings. I shut off the 'standby' mode completely. If I could have one more reset .. I'm sure I can get it downloaded this time. :rolleyes:

Thank you,
Cathi (PrincessoftheDawn)

StaceyG ( ) posted Tue, 18 November 2008 at 2:43 PM

Hi,

I've reset that for you:)

PrincessOfTheDawn ( ) posted Thu, 20 November 2008 at 12:56 AM

:thumbupboth: It worked!

Thank you so much!!
Cathi (PrincessoftheDawn):woot:

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