Hi

I decided to buy a new laptop/notebook over the festive period sales and decided to dedicate it solely for producing my Daz Studio images. Spent hours transferring my content files from my external drive onto the new internal hard drive in the hope this would increase data access speeds. When I went to use the Daz software on the new laptop I found that the image was "freezing" on the screen especially after I performed a test render to active viewport, and although the image was being "moved" around the screen I wasn't able to see it even though I had "clicked" and had the camera controls restored to the viewport.  I also noted that the "desktop" tends to dominate the viewport. There seems to be some sort of "refresh" issue, everything else appears to be working fine. The old laptop ran on XP and the new laptop runs on Vista.

I have looked at the support on the Daz site but all they suggest is an issue with OpenGL and graphics card drivers. I have looked at these and they appear to be in order, but I may be incorrect in my assumption. Has anyone esle experienced these problems and did they manage to reslove them? Can anyone offer assistance (advice or links) before I start to transfer my content back to the external hard drive and use my slower but more reliable old XP laptop?

Lesson learned: Test software works on new system before moving content files :(

Thanks

What do you have listed for Hardware, OpenGL provider and OpenGL version in Help>About your video card...?

Apologies for delay in supplying info. Reports as follow, the first is the system that works the second is the new system that doesn't work -

E-System 3086

Intel(R) Graphics Media Accelerator Driver for Mobile Report

Report Date:  01/06/2009
Report Time[hrss]: 09:05:23
Driver Version:  6.14.10.4543
Operating System:  Windows XP* Home Edition, Service Pack 2 (5.1.2600)
Default Language:  English
DirectX* Version:  9.0
Physical Memory:  1271 MB
Minimum Graphics Memory: 8 MB
Maximum Graphics Memory: 128 MB
Graphics Memory in Use: 10 MB
Processor:  x86 family 6 Model 14 Stepping 8
Processor Speed:  1596 MHZ
Vendor ID:  8086
Device ID:  27A2
Device Revision:  03

*   Accelerator Information   *

Accelerator in Use:  Mobile Intel(R) 945GM Express Chipset Family
Video BIOS:  1256
Current Graphics Mode: 1280 by 800 True Color (60 Hz)

*   Devices Connected to the Graphics Accelerator   *

Active Notebook Displays: 1

*   Notebook   *

Monitor Name:  Plug and Play Monitor
Display Type:  Digital
Gamma Value:  2.0
DDC2 Protocol:  Supported
Maximum Image Size: Horizontal: Not Available
   Vertical:   Not Available
Monitor Supported Modes:
1280 by 800 (60 Hz)
Display Power Management Support:
 Standby Mode: Not Supported
 Suspend Mode: Not Supported
 Active Off Mode: Not Supported

• Other names and brands are the property of their respective owners.

HP G70-111EM

 Intel(R) Graphics Media Accelerator Driver for Mobile Report

Report Date:  01/06/2009
Report Time[hrss]: 08:44:41
Driver Version:  7.15.10.1502
Operating System:  Windows Vista (TM) Home Premium* , Service Pack 1 (6.0.6001)
Default Language:  English
DirectX* Version:  10.0
Physical Memory:  3002 MB
Minimum Graphics Memory: 64 MB
Maximum Graphics Memory: 1309 MB
Graphics Memory in Use: 69 MB
Processor:  x86 family 6 Model 15 Stepping 13
Processor Speed:  1995 MHZ
Vendor ID:  8086
Device ID:  2A42
Device Revision:  07

*   Accelerator Information   *

Accelerator in Use:  Mobile Intel(R) 4 Series Express Chipset Family
Video BIOS:  1642.0
Current Graphics Mode: 1440 by 900 True Color (59 Hz)

*   Devices Connected to the Graphics Accelerator   *

Active Notebook Displays: 1

*   Notebook   *

Monitor Name:  Generic PnP Monitor
Display Type:  Digital
Gamma Value:  2.20
DDC2 Protocol:  Supported
Maximum Image Size: Horizontal: Not Available
   Vertical:   Not Available
Monitor Supported Modes:
1440 by 900 (60 Hz)
Display Power Management Support:
 Standby Mode: Not Supported
 Suspend Mode: Not Supported
 Active Off Mode: Not Supported
Raw EDID:
00 ff ff ff ff ff ff 00 32 0c 04 a1 00 00 00 00
00 11 01 02 80 25 17 78 0a 1c 85 9a 59 52 8d 28
24 50 54 00 00 00 01 01 01 01 01 01 01 01 01 01
01 01 01 01 01 01 95 25 a0 40 51 84 0c 30 40 20
13 00 6f e6 10 00 00 19 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 00 00 fe 00 4c
47 50 68 69 6c 69 70 73 4c 43 44 0a 00 00 00 fe
00 4c 50 31 37 31 57 50 34 2d 54 4c 4e 32 00 20

• Other names and brands are the property of their respective owners.

Have had another look at the Daz forum and it would appear that Daz Studio/Windows Vista still appears to be a bit hit or miss and quite temperamental. The version of Daz Studio loaded was 2.3.3.99 and I have also tried 2.3.3.89, both experiencing the same screen freezing issues, and I have also tried loading it separately outside the Program Files. I have also tried adjusting the screen size and refresh rates, to no avail. Any other insights gratefully received and willing to re-try processes in order to get this working.

Thanks

That's not the OpenGL information from Help>About your viceo card (from the DAZ Studio Help menu pick About your video card...). Both are Intel adapters, which are certainly not ideal but seem to work in some cases for some users.

Daz info as requested, again the first report is from the XP system that works the second is from the new Vista system which doesn't.

Current OpenGL Version:
1.4.0 - Build 4.14.10.4543
OpenGL Provider:
Intel
Hardware:
Intel 945GM
Features:
MultiTexturing
Supported

Shadow Map
Supported

Hardware Antialiasing
Supported

OpenGL Shading Language
Not Supported

Pixel Buffer
Supported

Pixel Buffer Size
Not Enabled

Maximum Number of Lights
16

Number of Texture Units
8

Maximum Texture Size
2048 x 2048

Current OpenGL Version:
1.5.0 - Build 7.15.10.1502
OpenGL Provider:
Intel
Hardware:
Intel Cantiga
Features:
MultiTexturing
Supported

Shadow Map
Supported

Hardware Antialiasing
Supported

OpenGL Shading Language
Not Supported

Pixel Buffer
Supported

Pixel Buffer Size
Not Enabled

Maximum Number of Lights
16

Number of Texture Units
8

Maximum Texture Size
2048 x 2048
 

That's interesting - OpenGL 1.4 is often not good enough, 1.5 should be OK. However, laptops have a bad habit of disabling some features to conserve power so that although it says 1.5 it may not in fact meet the spec - and the shortfall is probably the root of the issue. Other than periodically checking for newer drivers, or seeing if the store will let you swap for another machine with a better video chipset, I'm not sure that there's anything you can do.

Thanks for taking the time to look, I had been looking online for a possible solution and I had tried to see if there was a newer driver, which there isn't, So I had come to  a similar conclusion as yourself and I will be taking the machine back to the store tomorrow to try and exchange it for another model.

Thanks

Conclusion to this tale of woe.  Took the HP G70-111EM back to the store , paid another £20 and exchanged for the HP G60-120EM which has a dedicated graphics card, brought it home, loaded Daz Studio and it runs perfectly.

Glad to hear it was fixable.