I just purchased MarkDC's auotgroup editor and it says my key is expired. WTF! If you are going to sell a product please give me a key that works and not one that is only a temp!

Hi,

You will need to contact the vendor directly for product support.
To contact the vendor please click the "contact" link next to the vendor's
name on the product page, or use the site mail system.
Site mail requires only the vendor's username.

Please allow 2-3 business days for a response.
If you have not heard from the vendor in that time frame, please let us know
so we can contact them on your behalf.

Regards,
Preston

I have already done this, I never had any issues with any other utility I have purchased from here. If a product is going to require a serial I expect to get one that works not having to wait a few days before I can use it!

Too add to this it should state in the product description that a serial number is need and may have to wait a few days to get one that works! If I don't hear from him in 24 hours of purchase I will be asking for a refund.

I've just emailed Mark for you, however he usually sends the serial via site mail.  Have you checked your site mails?

No site.

Still I think you are missing the point of why I am upset.  No where in the product description does it say anything about a temp serial or about needing a serial. 99% of the software I have purchased in the last 25 year I never had to wait for a serial to use it (the temp serial does not work). It is either with the software or as over at Daz3d they post it there.

This is something I feel should be corrected by the Management team here. If  software is required for a product it should state that we need to contact the vendor or will receive the serial via email in X hours after purchasing.

I have dealt with Mark in the past with a different piece of software and I know it takes time to get a reply from him when you email. I also notice that his link to his support forum is not working and that should be fixed by him. Also on his website the link to contact him does work either. I am sorry to say If I didnot need this software for what I am working I would not purchase anything from him, due to how long it takes to get support from him.

I've heard back from Mark and he let me know that he has sent you the key needed.  Please let me know if this isn't the case.

I got the key and it is working but I am still upset about this.

I understand your frustration, and apologize for that.  I'm not sure why the temp key didn't work for you.  I personally purchased this product myself, and the temp key worked for a month, but Mark sent me my permanent key in a very timely manner.

Hopefully this is an isolated incident and doesn't happen to you again in the future.