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MarketPlace Customers F.A.Q (Last Updated: 2024 Dec 23 8:04 am)

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Subject: Order#: 111661737 Please reset

dante opened this issue on Dec 02, 2009 · 6 posts
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dante ( ) posted Wed, 02 December 2009 at 1:50 AM · edited Mon, 23 December 2024 at 4:32 AM

Having problems with default microsoft download engine freezing on me or just plain wayb down low download ratio

KristiS ( ) posted Wed, 02 December 2009 at 8:41 AM

Hello,

I have reset all your downloads for you so you can try again.

Please be sure to disable any download accelerator/manager you may have running as they do not work with our system.

Thank you and have a nice day!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

Nauerth ( ) posted Wed, 02 December 2009 at 1:02 PM

Quote - Hello,

I have reset all your downloads for you so you can try again.

Please be sure to disable any download accelerator/manager you may have running as they do not work with our system.

Thank you and have a nice day!

I have tried WindowsRAR and ZipCentral to extract to Poser 7 and Poser 6 several times evern restarted PC.  Part of the error message from RAR is "unable to create [file name]"  Have Vista.  What or where is "download accelerator/manager"?  Both FK_Twin1 and RainStorm are involved.

Over a hundred downloads from you and DAZ  combined.  Never had this problem before.

Nauerth

Great art is simple; but, simplicity requires the greatest art!

KristiS ( ) posted Wed, 02 December 2009 at 1:10 PM

Hello,

Please try going to Winzip.com and download the latest free version and try that as I have never had any trouble unzipping a file using that.

Please let me know if it works for you.

Thank you and have a nice day!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

Nauerth ( ) posted Fri, 04 December 2009 at 12:02 PM

Quote - Hello,

Please try going to Winzip.com and download the latest free version and try that as I have never had any trouble unzipping a file using that.

Please let me know if it works for you.

Thank you and have a nice day!

Dear Kristi,

The order number is wrong and downloads were not reset.
Order # 111677770

I need to cancel STORMY RAIN.  It's readme file says nothing about Poser and the file extensions are definitely not Poser.  That's all I work with, not MAX 3D etc.  Reading the descriptive material, I thought it was compatible.  I have to be more careful.. 

The application I am really interested in is TwinFairHair-V4A4G4.  It was not reset as suggested in your last memo probably because of the error in order reference..

I have downloaded WinZip as you suggested.

I await your reply,

Nauerth  (E F Brown)

Great art is simple; but, simplicity requires the greatest art!

KristiS ( ) posted Mon, 07 December 2009 at 9:52 AM

Hello,

I have reset that order # for you and I am very sorry about that.  As far as the Stormy Rain product, per our refund policy, you must contact the vendor directly through site mail for the approval of a refund.

Thank you and have a nice day!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

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