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MarketPlace Customers F.A.Q (Last Updated: 2024 Dec 24 2:56 pm)
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Hello,
Thank you and I will see if I can find out why they are having problems with the products they purchased from both of you.
With it being the weekend, it may be a little while before I hear anything back.
Thank you and have a wonderful weekend!
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
There are several things you can do to assist is diagnosing the problem :-
These should confirm that you have a valid archive and that your unzipper can cope with the contents.
If step 1) fails, redownload after clearing your cache and repeat.
If step 2) fails, try using another unzipper, e.g. 7-Zip
If both steps succeed the it's most likely that the problem is caused by the path you were originally trying to unzip to.
Assuming you having had trouble using that location before, a possible explanation would be that the troublesome entries are generating too long a filename.
Neither of the ReadMes indicate the use of any awkward characters.
Hello,
We were able to unzip and extract all files from all 3 purchased products using Winzip.
Please ask the customer to download the lastest free trial version of Winzip from Winzip.com and use that program to unzip and extract the files.
Thank you for your patience and have a nice day!
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
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My customer keeps getting the following error message when trying to unzip the file:
** "! D:Downloadstemplates! Clothing BASE FILES!!! Boughtsewandsewromance_59063sewandsewromance_59063.zip: Cannot create
! The system cannot find the path specified.
! D:Downloadstemplates! Clothing BASE FILES!!! Boughtsewandsewromance_59063sewandsewromance_59063.zip: Attempting to correct the invalid file name
! D:Downloadstemplates! Clothing BASE FILES!!! Boughtsewandsewromance_59063sewandsewromance_59063.zip: Cannot create
! The system cannot find the path specified.
! D:Downloadstemplates! Clothing BASE FILES!!! Boughtsewandsewromance_59063sewandsewromance_59063.zip: Attempting to correct the invalid file name
! D:Downloadstemplates! Clothing BASE FILES!!! Boughtsewandsewromance_59063sewandsewromance_59063.zip: Cannot create
! The system cannot find the path specified.
! D:Downloadstemplates! Clothing BASE FILES!!! Boughtsewandsewromance_59063sewandsewromance_59063.zip: Attempting to correct the invalid file name
! D:Downloadstemplates! Clothing BASE FILES!!! Boughtsewandsewromance_59063sewandsewromance_59063.zip: Cannot create
! The system cannot find the path specified.
! D:Downloadstemplates! Clothing BASE FILES!!! Boughtsewandsewromance_59063sewandsewromance_59063.zip: Attempting to correct the invalid file name
! D:Downloadstemplates! Clothing BASE FILES!!! Boughtsewandsewromance_59063sewandsewromance_59063.zip: Cannot create
! The system cannot find the path specified.
! D:Downloadstemplates! Clothing BASE FILES!!! Boughtsewandsewromance_59063sewandsewromance_59063.zip: Attempting to correct the invalid file name
! D:Downloadstemplates! Clothing BASE FILES!!! Boughtsewandsewromance_59063sewandsewromance_59063.zip: Cannot create
! The system cannot find the path specified.
! D:Downloadstemplates! Clothing BASE FILES!!! Boughtsewandsewromance_59063sewandsewromance_59063.zip: Attempting to correct the invalid file name
! D:Downloadstemplates! Clothing BASE FILES!!! Boughtsewandsewromance_59063sewandsewromance_59063.zip: Cannot create
! The system cannot find the path specified.
! D:Downloadstemplates! Clothing BASE FILES!!! Boughtsewandsewromance_59063sewandsewromance_59063.zip: Attempting to correct the invalid file name
! D:Downloadstemplates! Clothing BASE FILES!!! Boughtsewandsewromance_59063sewandsewromance_59063.zip: Cannot create
! The system cannot find the path specified.
! D:Downloadstemplates! Clothing BASE FILES!!! Boughtsewandsewromance_59063sewandsewromance_59063.zip: Attempting to correct the invalid file name
"**
She's using WinRAR/WinZIP and has downloaded other files with no problem. She's also tried downloading to another drive and another computer. It seems as though the slashes are missing from the file path. Can anybody help please?