Has anyone purchased there recently?

I purchased a V4-based character there on the 10th of this month, swayed by their two-for-one ad: you were eligible for a second V4 character of equal or lesser value for free. I wrote them (as instructed) regarding that second character. I have had no response from them.
Has anyone else made any purchases recently from these people? I've left four more emails since then and still no response. This seems highly irregular.

Seems strange yes since normal ok

nudity at that site....

Try sending a site mail to Jayme

http://illusions-designs.net/phpBB2/profile.php?mode=viewprofile&u=2

 Yeah, try the site mail feature. I've bought a number of their characters (too many really) using that sale and he usually answers the site mail in hours (at most). Last purchase was about 2 weeks ago...

Quote -  Yeah, try the site mail feature. I've bought a number of their characters (too many really) using that sale and he usually answers the site mail in hours (at most). Last purchase was about 2 weeks ago...

Thanks all for your replies. I did try the sitemail thingie (that's the Contact Us link on their site, right?) but as yet have received no response.

@Acadia... thank you for that email address. I've left a message to Jayme.

Thank you again, all of you.

Hello Robyn,
 I had the same problem you are having and I sitemailed them.They responded really quickly to my question.From what I was told try going to your order history page and looking there.As that is where I found it :-).Once they told me where to look I was like duh why didn't I think of that...lol.
 I hope this helps dear and if nothing else contact them again and they will reply as they replied to me in a very fast and timely manner :-).Hope everything works out and take care.
 I just love their products :-).

Hi IslandGurl, nice to see you again. :)

Well, I've site-mailed them 4 times, and emailed two different contacts on their site with no response. Maybe it's just me.
I guess I'll just write it off as a bad experience, but I'm not going to be very likely to buy from them again, especially if it involves mailing them or anything. :unsure: They do have some nice products, though.

I went there and sent off a few PMs for you.  The fact that they haven't responded is highly unusual!  They're usually very, very good!

They do have some great products. I have several!

 I'm a mod at Illusions forums.  Can't imagine what the problem might be.

 Try contacting Jayme at contact@illusions-designs.net.  If you don't get a response you can email the details to me at my personal email at velvetmoxie@gmail.com.  If there's a problem with Jayme's emails I can help you from this end.  I'm in the midst of working on my Mom's funeral which is Friday morning but if you can't get through to Jayme  I'll jump in as admin and help you out..

 Forgive me...I might not be able to till Friday afternoon because of the funeral but at Illusions we pride ourselves on customer support--and support you will get!  Under any other circumstances I wouldn't ask you to wait till Friday but I hope you understand.  Any problems are usually resolved immediately; I'm just in a bind time-wise with family and the funeral and all right now.

Thanks for responding!!!

I'm sorry to hear about your Mom!

Thanks, and thank you for your patience.

I just noticed you're in Canada. I'm trying to remember if there's a conflict with GMail and Canada.  You can also reach me at velvetmoxie@yahoo.com--I'll keep an eye out for a mail from you.  Please let me know if you do or don't get through to Jayme.  Thanks! 

Hi VMoxie,

I just got a sitemail on here from Jayme and I've explained the whole thing to him. Thank you for taking the time to offer your help, particularly at this incredibly difficult time for you.

Please be assured of my condolences and thank you again.

And thank you too, Acadia, for taking the time to leave messages on their forums. I really should have thought to do that instead of coming on here to whinge. My bad :sad:
I'm impressed with their products ... there are several items I would really like to buy from them in the future... might have to set up another means of communicating, perhaps, since I live in Oz, and they're way-back-East in the US.

Thanks again, everyone...

 You're most welcome--glad to hear it all worked out!

Quote - And thank you too, Acadia, for taking the time to leave messages on their forums.

You're welcome.  But I didn't l post on the forums. I looked under "members' with the most post counts and sent private messages to the site admins.  

Oh, I'm sorry - I misunderstood you, Acadia. Thank you even more for that!

I must say: these people are better than their word... I sent a picture asking if the character depicted in it was on the list of eligible characters, and would you believe not only did they send me a link to that character (downloading as we speak!) but another character as well!

I'm putting that whole SITE on my wishlist... best get in some overtime so I can afford all these lovely creations!

Thank you again so much, Acadia... I really should learn to have a poke around and try different things before voicing displeasure :blushing:

Quote -
I must say: these people are better than their word... I sent a picture asking if the character depicted in it was on the list of eligible characters, and would you believe not only did they send me a link to that character (downloading as we speak!) but another character as well!

So glad it all worked out for you. When I saw that you were having trouble contacting someone there, I knew something was amiss because they've been around a long time and have a good reputation in the community.
Enjoy your goodies :)

I recently (2010-08-06) bought Astrid for Laura and have no complaint. I'd buy more Laura characters from them if there were any.

 Duly noted, Cat.  LOL!

After seeing this link I checked out the Jayme's textures and they are very nice.  In addition, I had some concerns and Jayme was extremely responsive and helpful.  Highly recommended.

Klebnor