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Renderosity Forums / MarketPlace Customers



Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 07 1:50 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

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Subject: 'Already bought' not working - bought two items twice


MtnMist ( ) posted Tue, 15 March 2011 at 7:38 AM · edited Fri, 08 November 2024 at 3:35 AM

Hi - The 'already bought' function isn't working and allowed me to repurchase two items I previously purchased: BeanSidhe by kaydream and DreamQuest Armor by scooby37.   These purchases went through, so how does one get a refund or credit when this happens?  Thanks in advance.  :)


KristiS ( ) posted Tue, 15 March 2011 at 9:57 AM

Hello,

The techs are looking into this : )

We are sorry for nay inconvenience this may be causing.

Thank you and have a nice day!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  


MtnMist ( ) posted Tue, 15 March 2011 at 10:21 AM

Thank you, Kristi.  These orders went through PayPal and are paid.  May I ask the procedure for either a refund or store credit?  Do I need to do this through an email or just post the order numbers here?   Oh, and just to test it I put an item into my cart that I knew I previously purchased and again it would have allowed me to buy it.   Thanks again.  :)


KristiS ( ) posted Tue, 15 March 2011 at 11:25 AM

Please send an email with the order information to store@renderosity.com so I can assist you with this.

Also, I found out that in order for us to offer the grab bag promotion, we had to remove the duplicate purchase flag so the grab bag could be "purchased" more than once.

This function will be turned off the rest of the week so please be careful when prchasing products for the rest of the week.

Thank you and have a great day!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  


MtnMist ( ) posted Tue, 15 March 2011 at 11:42 AM

Thank you, Kristi!  I've sent a detailed email with all the info.  :)

 


KristiS ( ) posted Tue, 15 March 2011 at 1:07 PM

You are very welcome..thank you : )


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  


rebelmommy ( ) posted Thu, 17 March 2011 at 3:38 PM

I dont know if the techs are still working on this but wanted to let you know that this is still an ongoing issue.. I almost bought 2 things I already own just now.  Thank goodness my daughter was standing here and pointed out that I already bought them for the project I am working on..LOL

Renderosity's "problem Child"
Support Hydrocephalus research.. because a Shunt is NOT a cure!


KristiS ( ) posted Thu, 17 March 2011 at 3:51 PM · edited Thu, 17 March 2011 at 3:51 PM

In order for us to offer the grab bag promotion, we had to remove the duplicate purchase flag so the grab bag could be "purchased" more than once.

This function will be turned off the rest of the week so please be careful when purchasing products for the rest of the week.

Thank you and have a great day!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  


rebelmommy ( ) posted Thu, 17 March 2011 at 5:46 PM

Ahhh that explains it :)  Thanks for the info!

Renderosity's "problem Child"
Support Hydrocephalus research.. because a Shunt is NOT a cure!


KristiS ( ) posted Fri, 18 March 2011 at 10:56 AM

You're welcome : )


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  


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