So, having seen Vege's post about Mozilla working for downloads (and assuming E-on/C3D doesn't care about fixing things with IE), I downloaded / installed Firefox. Now, it just spins and does nothing on the download page...

Given the fact I have never used this browser, is there anything extra I need to do to make it work?

I told it NOT to be my default browser and I installed the flash plugin for it.

PS: I might also add in here that the "Insert Image" feature of this forum is apparently not working (or not working for me). I insert the URL, it asks me if I want to post without a description so I add a description and after clicking OK, the popup just goes away...le sigh...

Add Chrome to the list...it does even worse than Firefox...

Chrome works for me - at least for downloading products and uploading to the gallery.  I get that spinning icon for a while sometimes - especially on large items but eventually, the save dialogue does open up.

I know it's now a case of clutching at straws but could it be your security settings?   You know, the ones that you set JUST for C3D and nowhere else

I contacted their support in the past for when I had problems with downloads and they always helped me.  The browser had nothing to do with it (I use IE 8 with the default settings for everything, I'm not paranoid).  It was their file server in each case.  Not all customers are on the same server.

And never download all content.  That's crazy.  Their server can't handle chunks larger than 200MB.  Some products are larger if they have MP4 or MOV videos in them.

Thanks for the replies.

As for the C3D site, you DO know when they discover you have IE, they suggest using Chrome...

And, considering I have 107 downloads to do, and considering THEIR site is the one offering up "Download All New Purchases" (although in groups of 10), I just want things to work "as advertised" so I don't have to sit there for 107 downloads...

I'm just asking for what their site says they can do...

I guess I'll have to ask someone there for some support or something.

Thanks again, for your interest and help.

Quote - As for the C3D site, you DO know when they discover you have IE, they suggest using Chrome...

If they did, I ignored it.  IE 8 works fine for me already. 

Quote - > Quote - As for the C3D site, you DO know when they discover you have IE, they suggest using Chrome...

If they did, I ignored it. IE 8 works fine for me already.

Yeah, they act like IE is the anti-Christ. I think they pop up a window that says something like, "Danger Will Robinson, DANGER!" (well, not quite that but some sort of IE ALERT).

Hello Chuck.

I am away from home, and have access only to IE. I just tried to download some of my files from C3D, and had no problems at all.  Sorry it is taking so long for someone to rescue you. Which antivirus product are you using, and with which type of firewall product. Reason I ask is that I had just installed the latest AVG Security Suite 2011 on this machine (my mother's) and had to tinker with its settings to download some products from two other sites (not C3D). AVG is not playing nice with IE, I believe.

BTW, I thought IE was no longer the most commonly used browser in the world. Hasn't that title passed to Firefox?

OK, I just installed Firefox 4, and am not having any difficulty either. Something else seems to be going on - on your particular internet connection or your particular machine.

One thing I did note, and that is that it took a unch of minutes for their downloader to prepare the files. I did not want the installer to be used, as I was just testing the on your behalf - don't want the installer to mess up my mother's machine.

Anyhow, I am wondering if you have some BIG purchased files, and the thing you are seeing is a very large, large delay due to preping all those files for download. I have a big stack of 47 purchases, but all relatively small file sizes  in my queue, and it took quite a long time to get the prep work finished for all of them on my second test. But, if you have purchased any very big files, .....

Quote - BTW, I thought IE was no longer the most commonly used browser in the world. Hasn't that title passed to Firefox?

IE 8 is still used 3x more often than FF 3 or 4. Followed by Chrome 10 and IE 7 (a tie).

I see that the C3D store site is running very slow today.  Just for a simple $5.95 filled shopping cart.

Thanks, guys, for the feedback. And, testing out downloading is what I would term "going beyond the expected effort to assist". Thanks !

As mentioned, Christie popped in to help (I sent a message to support) by posting special links (3) to the 106 downloads.

She also took the time to answer a few other questions (could I use my Infinite 6 purchases in Complete 9) and how to get the vegetation files into Vue itself (and get rid of the little "locked Cornucopia" icon).

I also did a single download successfully--although while it did it (I watched my send/receive window) and saved it, the website only ever said (something misleading like) "preparing to send" EVEN after the file had completed.

So, thanks again, everyone !

Thanks for following up with the final result, Chuck!

Glad Christie was able to help - she is on vacation, you know. So pretty good of her to do that.

Quote - Thanks for following up with the final result, Chuck!

Glad Christie was able to help - she is on vacation, you know. So pretty good of her to do that.

No, I didn't know that. That earns her a "double pat on the back".

And, having spent MANY many hours online helping/answering people myself (worked a couple of years for http://www.experts-exchange.com/ in the graphics/Photoshop areas), I make sure I don't ask a question and then leave the people who provided information in limbo.

Thanks again, all !

And, as a side note, forester, aren't you the guy who did all the nice stuff with water in Vue? :memorylane:

Quote - I also did a single download successfully--although while it did it (I watched my send/receive window) and saved it, the website only ever said (something misleading like) "preparing to send" EVEN after the file had completed.

That's normal.  Their server has had issues for a couple years.  Maybe they should switch to using Digital River.

Quote - > Quote - I also did a single download successfully--although while it did it (I watched my send/receive window) and saved it, the website only ever said (something misleading like) "preparing to send" EVEN after the file had completed.

That's normal. Their server has had issues for a couple years. Maybe they should switch to using Digital River.

(LOL) or else say something about disregarding the informational message...hehe.

It just runs slow.  And if you aren't on top of things... you've used up a download count and received nothing for it.  But C3D can reset your download count.  That's all one person does over there.  Computers are supposed to work for you.  Not add to your work.  But end-users are now managing computer systems these days.  And system administrators/managers do nothing these days. "IT" = idiot trainee.

Quote - It just runs slow. And if you aren't on top of things... you've used up a download count and received nothing for it. But C3D can reset your download count. That's all one person does over there. Computers are supposed to work for you. Not add to your work. But end-users are now managing computer systems these days. And system administrators/managers do nothing these days. "IT" = idiot trainee.

EEK ! I work in the IT branch (although mostly in graphics design support now but...LOL).

(no offense taken)

I've worked with many people in IT over the years (even before it was called IT).  Very few of them know what they are doing or are trying to do.  I used to tell users to backup their own data and not rely on some IT kid that fixed a computer or two in his lifetime (for his mom).

Yes, I've been known to do some water models.  And, I hung out at EE for years! EE saved my bacon on many a day.

Would write more but I'm still trying to get past Shawn's stupendous statement above.  Actually, Shawn, I'm really curious. What do you do for a living?

I am the cleaner.  The guy that gets sent to a business to fix their computer system because their on-site IT department messed it up and doesn't know or care how to undo it.

I remember when HP fired its entire IT department because their email server was down for 45 minutes once.  The federal government's email can be down for over a month and no one gets fired for it.  World of difference in how IT are treated.

Well, having worked in the army's budding "info center" (as it was called then) movement to micro PCs (as they were called then), and after retiring from the army, working in the same field for USDA, I can attest to the fact that the government is a bit more lax when it comes to outages. One reason is because we're non-profit--the same reason contractors don't suffer penalties for "failure to perform" (I know, because I really really tried to pin $86,000 in late penalties on a contractor once when I was the COTR--contracting officer technical representative). Because we're non-profit and because the systems I work on now aren't classified as essential (for example, the White House's DCA system), they don't build in any more redundancy (i.e., complete banks of servers) than the extra server drives for failover. Conversely, my step son is working as an electrician and is assisting with the buildout of Google's data center here in Atlanta and they are installing 18 (yes, EIGHTEEN) huge corporate (bring them in with a forklift sort of thingy) UPS systems for their data center.

Like any place, we have good dedicated knowledgeable people working for the government and we have deadwood (that can't be gotten rid of). And, as we know it, that kind of situation permeates our civil servants from the presidents on down.

To throw everyone into the same loser category in one sweeping statement is a bit unfair. Like, for example, saying all blacks play a great game of basketball...and "White Boys Can't Jump" (wink).