Tue, Nov 26, 12:09 AM CST

Renderosity Forums / MarketPlace Customers

All Forums

Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 25 8:06 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Order Problem

MyCleverName opened this issue on May 21, 2011 · 5 posts
Back to Forum Print
MyCleverName ( ) posted Sat, 21 May 2011 at 6:19 AM · edited Fri, 22 November 2024 at 2:03 PM

Regarding order #111947218:

I would like to rescind or amend the order.

As I was placing the order, priced at $63.39, the time limit switch over at the top of the hour (12:00 p.m. CST) and reset the price to $88.51 as I was applying the credit information. I didn't imagine that would happen during THAT phase of a transaction.

I am willing to accept the transaction only at the original discount price, but NOT at the full price. A $25.00 difference is nothing to sneeze at.

I haven't downloaded any items, yet. Please respond with a solution to:

oilscum@yahoo.com

BlakeM ( ) posted Sat, 21 May 2011 at 12:02 PM

When the office opens back up on Monday, someone will take a look into your request and let you know something.  Sorry for the inconvenience.

Thanks,
Blake
Marketplace Admin.

MyCleverName ( ) posted Sun, 22 May 2011 at 4:30 AM

And I forgot to mention, it ignored my 15% Off coupon:  052011B15P10

:(

 

P.S. thanks for the response, BlakeM :)

BlakeM ( ) posted Sun, 22 May 2011 at 11:40 AM

Hi,

We are sorry for the inconvenience caused by all of this.  When our staff looks into the refund request, they will check on this as well. 

Have a great day!!

Blake

Thanks,
Blake
Marketplace Admin.

KristiS ( ) posted Mon, 23 May 2011 at 9:59 AM

Hello,

I have responded to the email you sent into admin@renderosity.com.

Thank you and have a nice day!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

Privacy Notice

This site uses cookies to deliver the best experience. Our own cookies make user accounts and other features possible. Third-party cookies are used to display relevant ads and to analyze how Renderosity is used. By using our site, you acknowledge that you have read and understood our Terms of Service, including our Cookie Policy and our Privacy Policy.