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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 20 10:28 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Order Problem

MyCleverName opened this issue on May 21, 2011 · 5 posts
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MyCleverName ( ) posted Sat, 21 May 2011 at 6:19 AM · edited Fri, 22 November 2024 at 2:01 PM

Regarding order #111947218:

I would like to rescind or amend the order.

As I was placing the order, priced at $63.39, the time limit switch over at the top of the hour (12:00 p.m. CST) and reset the price to $88.51 as I was applying the credit information. I didn't imagine that would happen during THAT phase of a transaction.

I am willing to accept the transaction only at the original discount price, but NOT at the full price. A $25.00 difference is nothing to sneeze at.

I haven't downloaded any items, yet. Please respond with a solution to:

oilscum@yahoo.com

BlakeM ( ) posted Sat, 21 May 2011 at 12:02 PM

When the office opens back up on Monday, someone will take a look into your request and let you know something.  Sorry for the inconvenience.

Thanks,
Blake
Marketplace Admin.

MyCleverName ( ) posted Sun, 22 May 2011 at 4:30 AM

And I forgot to mention, it ignored my 15% Off coupon:  052011B15P10

:(

 

P.S. thanks for the response, BlakeM :)

BlakeM ( ) posted Sun, 22 May 2011 at 11:40 AM

Hi,

We are sorry for the inconvenience caused by all of this.  When our staff looks into the refund request, they will check on this as well. 

Have a great day!!

Blake

Thanks,
Blake
Marketplace Admin.

KristiS ( ) posted Mon, 23 May 2011 at 9:59 AM

Hello,

I have responded to the email you sent into admin@renderosity.com.

Thank you and have a nice day!


Kristi

Community Relations Specialist

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