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MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 06 8:41 am)

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Subject: Can't access downloaded purchase

Alethius opened this issue on Nov 04, 2011 · 5 posts
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Alethius ( ) posted Fri, 04 November 2011 at 4:37 AM · edited Wed, 31 July 2024 at 11:54 PM

Does it normally take more than 12 hours after ordering a download to actually get access to download it?

This is seriously messed up and I'm about to start raising hell to get my money back.

 

MacMyers ( ) posted Fri, 04 November 2011 at 6:43 AM

No... it's instantatious usually. Go out and look at your orders. You can DL from there. Should also get a confirming with linki within minutes. Are you sure you finished the process?

 

            “So, roll me further B_t__h!”

SamTherapy ( ) posted Fri, 04 November 2011 at 6:56 AM

Depends if you're a new customer.  If you're paying by CC yes, it can take a while.

Anyhow, contact the Store Staff and they'll advise you and if there's a problem, they'll do their best to sort it out. 

Coppula eam se non posit acceptera jocularum.

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JenX ( ) posted Fri, 04 November 2011 at 7:50 AM

Hey, Alethius,

 

We have nothing to do with the store here, so I'm going to move this thread to the Customer Service forum, where they'll help you out!

 

Jeni

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Knowledge is knowing a tomato is a fruit. Wisdom is not putting it into a fruit salad.

JenX ( ) posted Fri, 04 November 2011 at 7:50 AM

JenX has moved this thread from the Poser forum to the MarketPlace Customer Support forum as of Friday, November 4, 2011 7:50 am.

Sitemail | Freestuff | Craftythings | Youtube|

Knowledge is knowing a tomato is a fruit. Wisdom is not putting it into a fruit salad.

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