Fri, Jan 31, 5:47 PM CST

Renderosity Forums / MarketPlace Customers

All Forums

Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 30 12:04 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Product missing important files!

Lyne opened this issue on Jan 12, 2012 · 2 posts
Back to Forum Print
Lyne ( ) posted Thu, 12 January 2012 at 4:20 PM · edited Fri, 31 January 2025 at 2:54 PM

I have sent an IM to the creator of the Tears for V4, but I will post here too, as I am not sure which way to get help. I do not want a refund, unless there are no 'inj' files.. I DO want to use the product!! I sent this to the creator:

I bought your Tears for V4... and I do NOT have these files in my zip!
I use Poser 7

..RuntimeLibrariesPoseTears for V4
           InjAllMorphs TEARS V4.pz2
           InjAllMorphs TEARS V4.png

I downloaded the zip two times to be sure, and carefully looked in every folder. I have NO "inj" pz2  files. I have no dials when I click the Tear "pose" in my library. Please help?

My order is:
Order #: 112066132
Date: 01-01-2012
Status: Paid, Unshipped

Shipping Address:
Lyne Masamitsu

Payment Method:
VISA 

Item Quantity Price
 
Tears for V4 (Tears_for_V4_121707.zip)    1 $10.80

Life Requires Assembly and we all know how THAT goes!

KristiS ( ) posted Thu, 12 January 2012 at 4:29 PM

Thank you for letting us know.

Please give the vendor 3 full business days to respond and if you do not hear back from them withn this time frame, send an email to stor@renderosity.com so we can take the next step.

Thank you again and have a great day!

 


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

Privacy Notice

This site uses cookies to deliver the best experience. Our own cookies make user accounts and other features possible. Third-party cookies are used to display relevant ads and to analyze how Renderosity is used. By using our site, you acknowledge that you have read and understood our Terms of Service, including our Cookie Policy and our Privacy Policy.