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Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 30 12:04 pm)

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To reach our Marketplace staff, please open a support ticket at
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Subject: Product missing important files!

Lyne opened this issue on Jan 12, 2012 · 2 posts
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Lyne ( ) posted Thu, 12 January 2012 at 4:20 PM · edited Tue, 31 October 2023 at 11:31 AM

I have sent an IM to the creator of the Tears for V4, but I will post here too, as I am not sure which way to get help. I do not want a refund, unless there are no 'inj' files.. I DO want to use the product!! I sent this to the creator:

I bought your Tears for V4... and I do NOT have these files in my zip!
I use Poser 7

..RuntimeLibrariesPoseTears for V4
           InjAllMorphs TEARS V4.pz2
           InjAllMorphs TEARS V4.png

I downloaded the zip two times to be sure, and carefully looked in every folder. I have NO "inj" pz2  files. I have no dials when I click the Tear "pose" in my library. Please help?

My order is:
Order #: 112066132
Date: 01-01-2012
Status: Paid, Unshipped

Shipping Address:
Lyne Masamitsu

Payment Method:
VISA 

Item Quantity Price
 
Tears for V4 (Tears_for_V4_121707.zip)    1 $10.80

Life Requires Assembly and we all know how THAT goes!

KristiS ( ) posted Thu, 12 January 2012 at 4:29 PM

Thank you for letting us know.

Please give the vendor 3 full business days to respond and if you do not hear back from them withn this time frame, send an email to stor@renderosity.com so we can take the next step.

Thank you again and have a great day!

 


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

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