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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 16 10:34 pm)

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Subject: cannot place an order

goldie opened this issue on Jun 01, 2012 · 3 posts

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goldie ( ) posted Fri, 01 June 2012 at 2:46 AM · edited Fri, 30 August 2024 at 7:09 PM

trying to place an order but it won't go through.

i tried using two different credit cards. is Rosity having any problems with orders?

get the following message:

We Encountered An Error
We're sorry, but we had a problem processing your request. The error or errors encountered were:

There was a problem processing your card
Verisign response code was 99, which means: General error: update failed

Please correct these errors and try your request again.

what does this mean?? and what should i do?

TinaK ( ) posted Fri, 01 June 2012 at 11:27 AM

Hi Goldie,

We did have a problem in the early morning hours. Have you tried again? Try it and let me know if you are still experiencing this issue.

Thanks

TinaK

Tina Kaylor

Community Manager

goldie ( ) posted Fri, 01 June 2012 at 11:33 AM

hi tina -

thanks for your reply...all is well now, but, while it was happening, sorta freaked me out :)