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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 12 9:34 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Weekend Support

elektra opened this issue on Jun 16, 2012 · 4 posts
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elektra ( ) posted Sat, 16 June 2012 at 6:25 AM · edited Thu, 14 November 2024 at 10:29 AM

Hi,

When seeking out support on the weekend, is it better to send an email, or does someone check this forum?

Thank you,

elektra

TinaK ( ) posted Sat, 16 June 2012 at 1:02 PM

We check both.  Send any issues to store@renderosity.com usually gets quicker results.

 

Is there anything I can help you with?

Tina Kaylor

Community Manager

TinaK ( ) posted Sat, 16 June 2012 at 1:06 PM

Hi Elektra,

I did check your account and see that you had a order that was marked unpaid.  I have verified your payment and marked your order as paid so your downloads are now available.

 

Have a great rest of the weekend.

 

TinaK

Tina Kaylor

Community Manager

elektra ( ) posted Sat, 16 June 2012 at 3:04 PM

Hi Tina,

Thank you so much. That was it! :-)

Appreciate the assist.

Have a great day!

elektra

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