Tue, Nov 26, 8:53 PM CST

Renderosity Forums / MarketPlace Customers

All Forums

Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 25 8:06 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Duplicate orders

MtnMist opened this issue on Jun 18, 2012 · 3 posts
Back to Forum Print
MtnMist ( ) posted Mon, 18 June 2012 at 6:47 AM · edited Sat, 23 November 2024 at 2:13 AM

Hello - Yesterday I placed an order but Paypal froze and the order never went through. I tried again a little while later and it said I had no items in my cart so I assumed the entire transaction had been aborted.  I repurchased the item and then a few hours later the original transaction showed up as 'paid' in my account.  I was charged twice for the same item so may I request store credit for this amount? 

The two order numbers are:  #112149530 and #112149460

Thanks in advance,

Linda

TinaK ( ) posted Mon, 18 June 2012 at 2:16 PM

Hi MtnMist,

I have issued you credit in the form of instore credit for your duplicate purchase for order 112149460.

 

Please let me know if there is anything else I can do for you.

Thanks

TinaK

Tina Kaylor

Community Manager

MtnMist ( ) posted Tue, 19 June 2012 at 7:33 AM

Thank you.  :)

Privacy Notice

This site uses cookies to deliver the best experience. Our own cookies make user accounts and other features possible. Third-party cookies are used to display relevant ads and to analyze how Renderosity is used. By using our site, you acknowledge that you have read and understood our Terms of Service, including our Cookie Policy and our Privacy Policy.