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MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 30 12:04 pm)

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Subject: Problem with order number 112164346

capngary opened this issue on Jul 20, 2012 · 6 posts
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capngary ( ) posted Fri, 20 July 2012 at 7:32 AM · edited Thu, 30 January 2025 at 3:53 PM

Hi there.

I bought the Shoe Pack 3 by Al3D, and the shoes don't load properly and there is no way to fix the problem.

Here's a screen cap of what happens: www.capn-gary.deviantart.com/art/problem-shoes-315281589

I wrote to Al3D the morning after I purchased the item, but haven't heard back from him.

I would like to get a refund, if possible, because, as is obvious, the product doesn't work.

Thanks,

 

Gary

TinaK ( ) posted Fri, 20 July 2012 at 10:53 AM

Hi Gary,

Did you send the vendor a sitemail or email? 

I will try and sitemail them on your behalf and if they don't respond we will be glad to issue you a refund for the product.

 

I will be in touch with you to let you know what the outcome is either way.

 

Thanks,

TinaK

Renderosity Admin

Tina Kaylor

Community Manager

capngary ( ) posted Fri, 20 July 2012 at 11:08 AM

Hi, Tina!

 

I sent them a site mail.

And thanks for the prompt service!

(Sooooo much better than at Daz! ;) )

 

Gary

capngary ( ) posted Wed, 01 August 2012 at 9:55 PM

Hey, Tina! You said you were going to help get this resolved. Did I fall in a crack or something???

 

Gary

TinaK ( ) posted Thu, 02 August 2012 at 4:06 PM

Hi Gary,

I am sorry to say you did fall in the crack because the vendor never responded back to me.

I will issue you a refund for this product.

 

So sorry.

TinaK

Renderosity Admin

Tina Kaylor

Community Manager

capngary ( ) posted Thu, 02 August 2012 at 4:09 PM

No problem, Tina...

 

Thanks for the help!

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