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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2025 Feb 02 8:03 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

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Subject: Can you deleted this order and refund

kalrua opened this issue on Sep 28, 2012 · 3 posts
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kalrua ( ) posted Fri, 28 September 2012 at 9:33 PM · edited Sun, 02 February 2025 at 11:12 AM

Hello
Following a problem, independent of my will with my bank can delete this order and refund the purchase?

order: 112198888

date: 09-22-2012

Please and thank you

I'am sorry.

StaceyG ( ) posted Fri, 28 September 2012 at 10:06 PM

Hello

 

We cannot refund an order already paid and downloaded. When you downloaded the items you accepted the merchandise and now have the vendors intellectual property.

I'm not sure of why you are asking for this refund and what issue the bank has?  The bank can send us chargeback paperwork if needed so we can resolve this with them

 

Please give further details by emailing me stacey@renderosity.com if needed

 

Thank you

Stacey

Marketplace Manager

 

kalrua ( ) posted Sat, 29 September 2012 at 7:23 AM

"Please give further details by emailing me stacey@renderosity.com if needed"

Okay

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